Senior IT Specialist

Superior Essex • Atlanta, GA

3d • Onsite

About The Position

Superior Essex is seeking an experienced, customer-focused Senior IT Support Specialist to serve as a key technical resource for users across corporate offices, manufacturing facilities, and remote locations. The role provides advanced technical support, works independently while collaborating with internal teams and third-party vendors, and contributes to infrastructure initiatives and business-critical systems. It is based at the Corporate Atlanta Headquarters and is an in-office position.

Requirements

• At least 5 years of experience in IT support, desktop support, systems administration, or a related technical role.
• Strong knowledge of Microsoft Windows operating systems, Apple Macintosh systems, and Microsoft 365 administration.
• Experience supporting Active Directory, Azure Active Directory, Exchange Online, Teams, SharePoint, and OneDrive.
• Working knowledge of TCP/IP networking, DNS, DHCP, VPNs, wireless networking, and endpoint security technologies.
• Experience with endpoint management platforms such as Microsoft Intune, SCCM, or equivalent tools.
• Strong troubleshooting, analytical, and problem-solving skills, with the ability to manage multiple priorities.
• Excellent customer service, communication, and interpersonal skills.
• Experience with ticketing systems and IT service management processes.
• Ability to work independently and contribute effectively within a collaborative team.
• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of education and experience.

Nice To Haves

• Experience supporting manufacturing environments and plant-floor technology.
• Knowledge of virtualization technologies such as VMware or Hyper-V.
• Familiarity with cybersecurity best practices, identity management, and endpoint protection solutions.
• Experience with PowerShell scripting and automation.
• Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications.

Responsibilities

• Provide technical support for end-user Windows PCs, Mac computers, mobile devices, applications, and network-related issues.
• Diagnose and resolve escalated incidents involving Windows, Apple Macintosh computers, Microsoft 365 applications, Teams, Outlook, SharePoint, OneDrive, and enterprise business applications.
• Administer and support user accounts, permissions, and security groups in Active Directory, Azure AD, and Microsoft 365.
• Support endpoint management platforms, including Microsoft Intune and mobile device management (MDM), and support security solutions.
• Troubleshoot wired and wireless network connectivity, printer services, and remote access technologies.
• Configure, deploy, maintain, and upgrade computer hardware, peripherals, and software according to company standards.
• Collaborate with infrastructure, cybersecurity, and application teams to resolve complex issues and improve system reliability.
• Participate in IT projects, technology rollouts, system upgrades, hardware refreshes, and process improvement initiatives.
• Develop and maintain technical documentation, procedures, knowledge base articles, and support workflows.
• Analyze recurring support trends and recommend long-term improvements to user experience and operational efficiency.
• Support conference room technology, audiovisual equipment, and collaboration platforms.
• Provide on-site support for corporate offices, manufacturing facilities, and remote locations as needed.
• Follow organizational security policies, change management procedures, and IT best practices.

Benefits

• Competitive salary and comprehensive benefits package.
• Career advancement opportunities and professional development support.
• Exposure to enterprise-level technology and infrastructure projects.
• Collaborative and innovative work environment.
• Opportunity to contribute to a global organization focused on innovation and sustainability.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior