Senior IT Solution Consultant

Wipfli Advisory LLC • Aurora, IL

8d • $88,000 - $118,000 • Hybrid

About The Position

Wipfli is seeking a Senior IT Solution Consultant to develop and implement consultative and technical solutions that improve clients’ business processes and information technology. The role regularly interfaces with clients and other external stakeholders. The position can be performed fully in person or in a hybrid environment, with office visits as needed in the Naperville, Illinois area, and requires approximately 15% travel to client locations in Illinois. The role also involves working with clients on-site and the qualifications describe travel of up to 15% to client locations within the United States.

The Senior Consultant serves as a level-three escalation resource, assesses client technology environments, documents roadmaps and security reviews, and leads recurring client maintenance and security discussions. The role identifies risks and modernization opportunities, develops and communicates recommendations, manages project scope and delivery, and mentors less experienced consultants. It also contributes to research and development and foundational work to help the team learn and deliver innovative solutions.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• At least 7 years of technology solutions experience in a professional services firm, or at least 10 years of private-industry technology solutions experience with at least 1 year in a professional services firm.
• Proficiency with Microsoft Azure and Active Directory.
• Experience working with clients on-site; the qualifications state travel of up to 15% to client locations within the United States.
• Possess or work toward obtaining appropriate advanced certifications.
• Demonstrated blend of technical expertise and consultative ability to assess needs and deliver value-driven solutions.
• Ability to plan, prioritize, and organize multiple projects under pressure while responding quickly to unexpected events or changing priorities.

Nice To Haves

• Training, support, or consulting advisory experience is preferred.
• Experience serving clients in the healthcare or financial institutions industries is preferred.

Responsibilities

• Act as a level-three escalation resource for complex service desk issues; troubleshoot client technology environments, gather requirements, diagnose local network, server, and cloud issues, and coordinate with internal subject-matter experts or project teams to resolve them.
• Assess client environments across Microsoft 365, Azure, Azure Active Directory/Active Directory, SharePoint, endpoint devices, servers, virtualized environments, local networks, firewalls, switches, and cloud-based applications.
• Document and maintain client technology roadmaps, baseline security reviews, and prioritized improvement plans that explain technical findings, business impact, priorities, and recommended next steps.
• Lead recurring client maintenance and security review discussions by analyzing reports on stale users and devices, antivirus coverage, security score gaps, auditing and security settings, network equipment, and roadmap progress.
• Identify risks, modernization opportunities, and process improvements; present actionable recommendations and develop solutions.
• Scope, price, and monitor project work plans, budgets, timelines, deliverables, and out-of-scope requests for internal and client projects.
• Communicate cost, quality, schedule, and risks to the project leader; recommend practical solutions and keep clients informed about work-plan status.
• Train and mentor Consultant I and Consultant II employees, delegating and leveraging work to support their development.
• Lead and participate in research and development and foundational efforts to help the team learn, develop, and deliver innovative solutions to the market.

Benefits

• Eight health plan options, including HMO and PPO plans.
• Dental and vision coverage.
• Opportunity to enroll in a health savings account with potential Firm contribution.
• Employee Assistance Program.
• Firm-sponsored basic life insurance and short- and long-term disability coverage.
• 401(k) savings plan and profit share, with a Firm matching contribution.
• Well-being incentive.
• Education and certification assistance.
• Flexible time off.
• Family care leave and parental leave.
• Family formation benefits.
• Cell phone reimbursement.
• Travel rewards.
• Voluntary critical illness and accident insurance, hospital indemnity insurance, legal coverage, long-term care insurance, pet insurance, ID theft protection, and supplemental life/AD&D coverage.
• Potential eligibility for an annual discretionary bonus, subject to participation rules and various factors, including individual and Firm performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior