Senior IT Solution Consultant

Wipfli • Lincolnshire, IL

6d • Hybrid

About The Position

The Senior IT Solution Consultant develops and implements consultative and technical solutions that improve clients’ business processes and information technology. The role regularly interfaces with clients and other external parties and may be performed 100% in person or in a hybrid environment, with office visits as needed, in the Lincolnshire, Illinois area. Travel to client locations is approximately 15%. The consultant assesses client technology environments, resolves complex escalated issues, maintains technology roadmaps and security reviews, and recommends actionable improvements. The role also oversees project scope, budgets, schedules, and deliverables, communicates project status and risks, mentors junior consultants, and contributes to research and development and foundational team efforts.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• At least 7 years of technology solutions experience in a professional services firm, or at least 10 years of private-industry technology solutions experience, including at least 1 year in a professional services firm.
• Proficiency with Microsoft Azure and Active Directory.
• Experience working with clients on-site; travel to client locations may be up to 15%.
• Possesses or is working toward appropriate advanced certifications.
• Demonstrated combination of technical expertise and consultative ability to assess needs and deliver value-driven solutions.
• Ability to plan, prioritize, and organize multiple projects under pressure while responding to unexpected events or changing priorities.

Nice To Haves

• Training, support, or consulting advisory experience.
• Experience serving clients in the healthcare or financial institutions industries.

Responsibilities

• Act as a level-three escalation resource for complex service desk issues, troubleshooting client technology environments, gathering requirements, diagnosing local network, server, or cloud issues, and coordinating with internal subject-matter experts or project teams to resolve them.
• Assess client environments across Microsoft 365, Azure, Azure Active Directory/Active Directory, SharePoint, endpoint devices, servers, virtualized environments, local networks, firewalls, switches, and cloud-based applications.
• Document and maintain client technology roadmaps, baseline security reviews, and prioritized improvement plans that explain technical findings, business impact, priorities, and recommended next steps.
• Lead recurring client maintenance and security review discussions by analyzing reports on stale users and devices, antivirus coverage, security-score gaps, auditing and security settings, network equipment, and roadmap progress.
• Identify risks, modernization opportunities, and process improvements; present actionable recommendations and develop solutions.
• Scope, price, and monitor project work plans, budgets, timelines, deliverables, and out-of-scope requests for internal and client projects.
• Communicate cost, quality, schedule, and risks to project leaders; recommend practical solutions and proactively communicate work-plan status to clients.
• Train and mentor Consultant I and Consultant II employees, delegating work to support their development.
• Lead and participate in research and development and foundational efforts that help the team learn, develop, and deliver innovative solutions to the market.

Benefits

• Eight health plan options, including HMO and PPO plans.
• Dental coverage.
• Vision coverage.
• Health Savings Account enrollment opportunity with potential Firm contribution.
• Employee Assistance Program.
• Firm-sponsored basic life insurance.
• Short- and long-term disability coverage.
• 401(k) savings plan and profit share, with Firm matching contribution.
• Well-being incentive.
• Education and certification assistance.
• Flexible time off.
• Family care leave.
• Parental leave.
• Family formation benefits.
• Cell phone reimbursement.
• Travel rewards.
• Voluntary critical illness and accident insurance.
• Hospital indemnity insurance.
• Legal benefits.
• Long-term care insurance.
• Pet insurance.
• Identity theft protection.
• Supplemental life and AD&D insurance.
• Potential eligibility for an annual discretionary bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior