Senior IT Solution Consultant

Wipfli • Tinley Park, IL

6d • Hybrid

About The Position

Wipfli is seeking a Senior Consultant to develop and implement consultative and technical solutions that improve clients’ business processes and information technology. The role regularly interfaces with clients and other parties outside Wipfli. It may be performed fully in person or in a hybrid environment, with office visits as needed, in the Tinley Park, Illinois area. The position involves approximately 15% travel to client locations.

The consultant serves as a level-three escalation resource for complex service desk issues, assesses client technology environments, and creates technology roadmaps, security reviews, and prioritized improvement plans. The role also leads recurring maintenance and security discussions, recommends modernization and process improvements, manages project scope and delivery, communicates project status and risks, mentors less-experienced consultants, and contributes to research and development and foundational team initiatives.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• At least 7 years of technology solutions experience in a professional services firm, or at least 10 years of private-industry technology solutions experience, including at least 1 year in a professional services firm.
• Proficiency with Microsoft Azure and Active Directory.
• Experience working with clients on-site; travel to client locations may be required.
• Possesses or is working toward appropriate advanced certifications.
• Demonstrated technical expertise and consultative ability to assess needs and deliver value-driven solutions.
• Ability to plan, prioritize, and organize multiple projects under pressure while responding quickly to unexpected events or changing priorities.

Nice To Haves

• Training, support, or consulting advisory experience.
• Experience serving clients in the healthcare or financial-institutions industries.

Responsibilities

• Act as a level-three escalation resource for complex service desk issues by troubleshooting client technology environments, gathering requirements, diagnosing local network, server, and cloud issues, and coordinating with internal subject-matter experts or project teams to resolve issues.
• Assess client environments across Microsoft 365, Azure, Azure Active Directory/Active Directory, SharePoint, endpoint devices, servers, virtualized environments, local networks, firewalls, switches, and cloud-based applications.
• Document and maintain client technology roadmaps, baseline security reviews, and prioritized improvement plans that explain technical findings, business impact, priorities, and recommended next steps.
• Lead recurring client maintenance and security review discussions by analyzing reports on stale users and devices, antivirus coverage, security-score gaps, auditing and security settings, network equipment, and roadmap progress.
• Identify risks, modernization opportunities, and process improvements; present actionable recommendations and develop solutions.
• Scope, price, and monitor project work plans, budgets, timelines, deliverables, and out-of-scope requests for internal and client projects.
• Proactively communicate cost, quality, schedule, and risks to the project lead; recommend practical solutions and communicate work-plan status to clients.
• Train and mentor Consultant I and Consultant II staff, delegating and leveraging work to support their development.
• Lead and participate in research and development and foundational efforts that help the team learn, develop, and deliver innovative solutions to the market.

Benefits

• Eight health plan options, including HMO and PPO plans.
• Dental and vision coverage.
• Health Savings Account enrollment, with potential Firm contribution.
• Employee Assistance Program.
• Firm-sponsored basic life insurance and short- and long-term disability coverage.
• 401(k) savings plan and profit sharing, with Firm matching contribution.
• Well-being incentive.
• Education and certification assistance.
• Flexible time off.
• Family care leave and parental leave.
• Family formation benefits.
• Cell phone reimbursement.
• Travel rewards.
• Voluntary critical illness and accident insurance, hospital indemnity insurance, legal coverage, long-term care insurance, pet insurance, identity theft protection, and supplemental life/AD&D insurance.
• Potential eligibility for an annual discretionary bonus, subject to participation rules and other factors.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior