Senior IT Solution Consultant
About The Position
The Senior IT Solution Consultant develops and implements consultative and technical solutions that improve clients’ business processes and information technology. The role regularly interfaces with clients and other external stakeholders, and may be performed fully in person or in a hybrid environment, with office visits as needed, in the Tinley Park, Illinois area. Approximately 15% travel to client locations is required. The Senior Consultant serves as a level-three escalation resource, assesses client technology environments, documents technology roadmaps and security reviews, and leads maintenance and security discussions. The role identifies risks and modernization opportunities, develops actionable recommendations, scopes and monitors project work, communicates project status and risks, mentors less experienced consultants, and contributes to research and development efforts.
Requirements
- Bachelor’s degree or an equivalent combination of education and experience.
- At least 7 years of technology solutions experience in a professional services firm, or at least 10 years of private-industry technology solutions experience with at least 1 year in a professional services firm.
- Proficiency with Microsoft Azure and Active Directory.
- Experience working with clients on-site; travel to client locations is required.
- Possess or work toward obtaining appropriate advanced certifications.
- Demonstrated combination of technical expertise and consultative ability to assess needs and deliver value-driven solutions.
- Ability to plan, prioritize, and organize multiple projects under pressure while responding to unexpected events or changing priorities.
Nice To Haves
- Training, support, or consulting advisory experience.
- Experience serving clients in the healthcare or financial institutions industries.
Responsibilities
- Act as a level-three escalation resource for complex service desk issues; troubleshoot client technology environments, gather requirements, diagnose network, server, and cloud issues, and coordinate with internal subject matter experts or project teams to resolve them.
- Assess client environments across Microsoft 365, Azure, Azure Active Directory/Active Directory, SharePoint, endpoint devices, servers, virtualized environments, local networks, firewalls, switches, and cloud-based applications.
- Document and maintain client technology roadmaps, baseline security reviews, and prioritized improvement plans, including technical findings, business impact, priorities, and recommended next steps.
- Lead recurring client maintenance and security review discussions by analyzing reports on stale users and devices, antivirus coverage, security score gaps, auditing and security settings, network equipment, and roadmap progress.
- Identify risks, modernization opportunities, and process improvements; present actionable recommendations and develop solutions.
- Scope, price, and monitor project work plans, budgets, timelines, deliverables, and out-of-scope requests for internal and client projects.
- Proactively communicate project cost, quality, schedule, risks, and work-plan status to project leaders and clients, and recommend practical solutions.
- Train and mentor Consultant I and Consultant II employees, delegating work to support their development.
- Lead and participate in research, development, and foundational efforts to help the team learn, develop, and deliver innovative solutions to the market.
Benefits
- Eight health plan options, including HMO and PPO plans.
- Dental and vision coverage.
- Health Savings Account enrollment, with potential Firm contribution.
- Employee Assistance Program.
- Firm-sponsored basic life insurance and short- and long-term disability coverage.
- 401(k) savings plan and profit share, with Firm matching contribution.
- Well-being incentive.
- Education and certification assistance.
- Flexible time off.
- Family care leave and parental leave.
- Family formation benefits.
- Cell phone reimbursement.
- Travel rewards.
- Voluntary critical illness and accident insurance, hospital indemnity insurance, legal coverage, long-term care insurance, pet insurance, identity theft protection, and supplemental life/AD&D insurance.
- Potential eligibility for an annual discretionary bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
