IT Solution Consultant II

Wipfli Advisory LLC • Irvine, CA

2d • $66,000 - $89,000 • Hybrid

About The Position

The IT Solution Consultant II develops and implements consultative and technical solutions that improve clients’ business processes and information technology. The role regularly interfaces with clients and other external stakeholders and serves as a level-three escalation resource for complex service desk issues. The position can be performed fully in person or in a hybrid environment, with office visits as needed in the Irvine, California area. Approximately 15% travel to client locations is required.

The consultant assesses client technology environments, documents roadmaps and security reviews, leads recurring maintenance and security discussions, and recommends actionable improvements. The role also scopes and monitors project plans, budgets, timelines, and deliverables, communicates project status and risks, and contributes to research and development efforts that support innovative solutions.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• At least 3 years of technology solutions experience.
• Proficiency with Microsoft Azure and Active Directory.
• Experience working with clients on-site; travel to client locations within the U.S. may be required up to 15%.
• Possess or work toward obtaining appropriate advanced certifications.
• Demonstrated technical expertise and consultative ability to assess needs and deliver value-driven solutions.
• Ability to plan, prioritize, and organize multiple projects under pressure while responding to unexpected events or changing priorities.

Nice To Haves

• Training, support, or consulting advisory experience.
• Experience serving clients in the healthcare or financial institutions industries.

Responsibilities

• Act as a level-three escalation resource for complex service desk issues by troubleshooting client technology environments, gathering requirements, diagnosing local network, server, and cloud issues, and coordinating with internal subject-matter experts or project teams to resolve them.
• Assess client environments across Microsoft 365, Azure, Azure Active Directory/Active Directory, SharePoint, endpoint devices, servers, virtualized environments, local networks, firewalls, switches, and cloud-based applications.
• Document and maintain client technology roadmaps, baseline security reviews, and prioritized improvement plans that explain technical findings, business impact, priorities, and recommended next steps.
• Lead recurring client maintenance and security review discussions by analyzing reports on stale users and devices, antivirus coverage, security score gaps, auditing and security settings, network equipment, and roadmap progress.
• Identify risks, modernization opportunities, and process improvements; present actionable recommendations and develop solutions.
• Scope, price, and monitor project work plans, budgets, timelines, deliverables, and out-of-scope requests for internal and client projects.
• Proactively communicate cost, quality, schedule, and risks to the project leader, recommend practical solutions, and communicate work-plan status to the client.
• Participate in research and development and foundational efforts to help the team learn, develop, and deliver innovative solutions to the market.

Benefits

• Eight health plan options, including HMO and PPO plans.
• Dental and vision coverage.
• Health Savings Account enrollment with potential Firm contribution.
• Employee Assistance Program.
• Firm-sponsored basic life insurance and short- and long-term disability coverage.
• 401(k) savings plan, profit share, and Firm matching contribution.
• Well-being incentive.
• Education and certification assistance.
• Flexible time off.
• Family care leave and parental leave.
• Family formation benefits.
• Cell phone reimbursement.
• Travel rewards.
• Voluntary critical illness and accident insurance, hospital indemnity insurance, legal benefits, long-term care insurance, pet insurance, identity theft protection, and supplemental life/AD&D insurance.
• Potential eligibility for an annual discretionary bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level