Senior IT Solution Consultant

Wipfli Advisory LLC • Wauwatosa, WI

4d • Hybrid

About The Position

Wipfli is hiring a Senior IT Solution Consultant to develop and implement consultative and technical solutions that improve clients’ business processes and information technology. The role regularly interfaces with clients and other external parties and may be performed fully in person or in a hybrid environment, with office visits as needed, in the Milwaukee, Wisconsin area. Approximately 15% travel to client locations is required.

The consultant serves as a senior technical and advisory resource, assessing client technology environments, resolving complex service issues, documenting roadmaps and security reviews, and recommending practical improvements. The position also includes scoping and monitoring project work, communicating project status and risks, mentoring less experienced consultants, and contributing to research and development efforts that help the team deliver innovative solutions.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• At least 7 years of technology solutions experience in a professional services firm, or at least 10 years of private-industry technology solutions experience with at least 1 year in a professional services firm.
• Proficiency with Microsoft Azure and Active Directory.
• Experience working with clients on-site; travel to client locations within the U.S. is required, up to 15%.
• Possess or work toward obtaining appropriate advanced certifications.
• Demonstrated combination of technical expertise and consultative ability to assess needs and deliver value-driven solutions.
• Ability to plan, prioritize, and organize multiple projects under pressure while responding quickly to unexpected events or changing priorities.

Nice To Haves

• Training, support, or consulting advisory experience.
• Experience serving clients in healthcare or financial institution industries.

Responsibilities

• Act as a level-three escalation resource for complex service desk issues; troubleshoot client technology environments, gather requirements, diagnose local network, server, and cloud issues, and coordinate with internal subject-matter experts or project teams to resolve them.
• Assess client environments across Microsoft 365, Azure, Azure Active Directory/Active Directory, SharePoint, endpoint devices, servers, virtualized environments, local networks, firewalls, switches, and cloud-based applications.
• Document and maintain client technology roadmaps, baseline security reviews, and prioritized improvement plans that explain technical findings, business impact, priorities, and recommended next steps.
• Lead recurring client maintenance and security review discussions by analyzing reports on stale users and devices, antivirus coverage, security score gaps, auditing and security settings, network equipment, and roadmap progress.
• Identify risks, modernization opportunities, and process improvements; present clear, actionable recommendations and develop solutions.
• Scope, price, and monitor project work plans, budgets, timelines, deliverables, and out-of-scope requests for internal and client projects.
• Communicate cost, quality, schedule, and risks proactively to the project leader, recommend practical solutions, and communicate work plan status to clients.
• Train and mentor Consultant I’s and Consultant II’s; delegate and leverage work to support associate development.
• Lead and participate in research and development and foundational efforts to help the team learn, develop, and deliver innovative solutions to the market.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior