Senior IT Solution Consultant

Wipfli Advisory LLC • Eau Claire, WI

4d • Hybrid

About The Position

The Senior Consultant develops and implements consultative or technical solutions that improve clients’ business processes and information technology. The role regularly interfaces with clients and other external parties and may be performed fully in person or in a hybrid environment, with office visits as needed, in the Eau Claire, Wisconsin area. Approximately 15% travel to client locations is required.

The position provides advanced technical guidance across client technology environments, leads client maintenance and security reviews, documents technology roadmaps and improvement plans, and develops actionable recommendations. It also scopes and monitors project work, communicates project status and risks, mentors less experienced consultants, and contributes to research and development efforts.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• At least 7 years of technology solutions experience in a professional services firm, or at least 10 years of private-industry technology solutions experience including at least 1 year in a professional services firm.
• Proficiency with Microsoft Azure and Active Directory.
• Experience working with clients on-site; travel to client locations within the U.S. is required.
• Possess or work toward obtaining appropriate advanced certifications.
• Demonstrated technical expertise and consultative ability to assess needs and deliver value-driven solutions.
• Ability to plan, prioritize, and organize multiple projects under pressure while responding quickly to unexpected events or changing priorities.

Nice To Haves

• Training, support, or consulting advisory experience.
• Experience serving clients in the healthcare or financial institutions industries.

Responsibilities

• Act as a level-three escalation resource for complex service desk issues, troubleshooting client environments, gathering requirements, diagnosing local network, server, and cloud issues, and coordinating resolutions with internal subject-matter experts or project teams.
• Assess client environments across Microsoft 365, Azure, Azure Active Directory/Active Directory, SharePoint, endpoint devices, servers, virtualized environments, local networks, firewalls, switches, and cloud-based applications.
• Document and maintain client technology roadmaps, baseline security reviews, and prioritized improvement plans that explain technical findings, business impact, priorities, and recommended next steps.
• Lead recurring client maintenance and security review discussions by analyzing reports on stale users and devices, antivirus coverage, security score gaps, auditing and security settings, network equipment, and roadmap progress.
• Identify risks, modernization opportunities, and process improvements; present actionable recommendations and develop solutions.
• Scope, price, and monitor project work plans, budgets, timelines, deliverables, and out-of-scope requests for internal and client projects.
• Communicate cost, quality, schedule, and risks proactively to the project leader, recommend practical solutions, and keep clients informed of work-plan status.
• Train and mentor Consultant I and Consultant II employees, delegating work to support their development.
• Lead and participate in research and development and foundational efforts to help the team learn, develop, and deliver innovative solutions to the market.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior