Senior IT Solution Consultant

Wipfli Advisory LLC • Southfield, MI

4d • Hybrid

About The Position

The Senior IT Solution Consultant develops and implements consultative and technical solutions that improve clients’ business processes and information technology. The role regularly interfaces with clients and external stakeholders and serves as a senior technical resource for assessing client environments, resolving complex issues, and recommending practical improvements.

The position is based in the Detroit, Michigan area and may be performed 100% in person or in a hybrid environment, with office visits as needed. Travel to client locations is required, described as approximately 15%.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• Seven or more years of technology solutions experience in a professional services firm, or 10 or more years of private-industry technology solutions experience, including at least one year in a professional services firm.
• Proficiency with Microsoft Azure and Active Directory.
• Experience working with clients on-site; travel to client locations is required.
• Possess or work toward obtaining appropriate advanced certifications.
• Demonstrated technical expertise and consultative ability to assess needs and deliver value-driven solutions.
• Ability to plan, prioritize, and organize multiple projects under pressure while responding to unexpected events or changing priorities.

Nice To Haves

• Training, support, or consulting advisory experience.
• Experience serving clients in the healthcare or financial institutions industries.

Responsibilities

• Serve as a level-three escalation resource for complex service desk issues, troubleshooting client technology environments, gathering requirements, diagnosing local network, server, and cloud issues, and coordinating resolutions with internal subject-matter experts or project teams.
• Assess client environments across Microsoft 365, Azure, Azure Active Directory/Active Directory, SharePoint, endpoint devices, servers, virtualized environments, local networks, firewalls, switches, and cloud-based applications.
• Document and maintain client technology roadmaps, baseline security reviews, and prioritized improvement plans that explain technical findings, business impact, priorities, and recommended next steps.
• Lead recurring client maintenance and security review discussions by analyzing reports on stale users and devices, antivirus coverage, security score gaps, auditing and security settings, network equipment, and roadmap progress.
• Identify risks, modernization opportunities, and process improvements; present actionable recommendations and develop solutions.
• Scope, price, and monitor project work plans, budgets, timelines, deliverables, and out-of-scope requests for internal and client projects.
• Proactively communicate cost, quality, schedule, and risks to the project leader; recommend practical solutions and communicate work-plan status to clients.
• Train and mentor Consultant I and Consultant II staff, delegating and leveraging work to support their development.
• Lead and participate in research and development and foundational efforts to help the team learn, develop, and deliver innovative solutions to the market.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior