Senior IT Solution Consultant

Wipfli Advisory LLC • Green Bay, WI

4d • Hybrid

About The Position

The Senior IT Solution Consultant develops and implements consultative and technical solutions that improve clients’ business processes and information technology. The role regularly interfaces with clients and other external parties and may be performed fully in person or in a hybrid environment, with office visits as needed, in the Green Bay, Wisconsin area. Approximately 15% travel to client locations is required.

The consultant serves as a level-three escalation resource, assesses client technology environments, maintains technology roadmaps and security reviews, leads recurring maintenance and security discussions, and recommends practical modernization and process improvements. The role also scopes and monitors project work, communicates status and risks to clients and project leaders, and trains and mentors less experienced consultants. The Senior Consultant contributes to research and foundational work that helps the team develop and deliver innovative solutions.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• At least 7 years of technology solutions experience in a professional services firm, or at least 10 years of private-industry technology solutions experience including at least 1 year in a professional services firm.
• Proficiency with Microsoft Azure and Active Directory.
• Experience working with clients on-site; travel to client locations is required.
• Possess or work toward obtaining appropriate advanced certifications.
• Demonstrated combination of technical expertise and consultative ability to assess needs and deliver value-driven solutions.
• Ability to plan, prioritize, and organize multiple projects under pressure while responding quickly to unexpected events or changing priorities.

Nice To Haves

• Training, support, or consulting advisory experience is preferred.
• Experience serving clients in healthcare or financial institutions is preferred.

Responsibilities

• Serve as a level-three escalation resource for complex service desk issues; troubleshoot client technology environments, gather requirements, diagnose local network, server, and cloud issues, and coordinate with internal subject-matter experts or project teams to resolve them.
• Assess client environments across Microsoft 365, Azure, Azure Active Directory/Active Directory, SharePoint, endpoint devices, servers, virtualized environments, local networks, firewalls, switches, and cloud-based applications.
• Document and maintain client technology roadmaps, baseline security reviews, and prioritized improvement plans, explaining technical findings, business impact, priorities, and recommended next steps.
• Lead recurring client maintenance and security review discussions by analyzing reports on stale users and devices, antivirus coverage, security score gaps, auditing and security settings, network equipment, and roadmap progress.
• Identify risks, modernization opportunities, and process improvements; present actionable recommendations and develop solutions.
• Scope, price, and monitor project work plans, budgets, timelines, deliverables, and out-of-scope requests for internal and client projects.
• Communicate cost, quality, schedule, and risks to the project leader, recommend practical solutions, and proactively communicate work-plan status to clients.
• Train and mentor Consultant I and Consultant II staff, delegating work to support associate development.
• Lead and participate in research and development and foundational efforts to help the team learn, develop, and deliver innovative solutions to the market.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior