Senior IT Solution Consultant
About The Position
The Senior IT Solution Consultant develops and implements consultative and technical solutions that improve clients’ business processes and information technology. The role regularly interfaces with clients and other external parties and can be performed fully in person or in a hybrid environment, with office visits as needed, in the Denver, Colorado area. Approximately 15% travel to client locations is required. The consultant serves as a level-three escalation resource, assesses client technology environments, maintains technology roadmaps and security reviews, and leads recurring client maintenance and security discussions. The role also identifies risks and modernization opportunities, recommends solutions, scopes and monitors project work, communicates project status and risks, and trains and mentors less experienced consultants. The position participates in research and foundational efforts to help the team develop and deliver innovative solutions.
Requirements
- Bachelor’s degree or an equivalent combination of education and experience.
- At least 7 years of technology solutions experience in a professional services firm, or at least 10 years of private-industry technology solutions experience with at least 1 year in a professional services firm.
- Proficiency with Microsoft Azure and Active Directory.
- Experience working with clients on-site; travel to client locations within the U.S. may be required, up to 15%.
- Possesses or is working toward appropriate advanced certifications.
- Demonstrated combination of technical expertise and consultative ability to assess needs and deliver value-driven solutions.
- Ability to plan, prioritize, and organize multiple projects under pressure while responding quickly to unexpected events or changing priorities.
Nice To Haves
- Training, support, or consulting advisory experience.
- Experience serving clients in government, nonprofit, and education industries.
Responsibilities
- Act as a level-three escalation resource for complex service desk issues by troubleshooting client technology environments, gathering requirements, diagnosing local network, server, and cloud issues, and coordinating with internal subject-matter experts or project teams to drive resolutions.
- Assess client environments across Microsoft 365, Azure, Azure Active Directory/Active Directory, SharePoint, endpoint devices, servers, virtualized environments, local networks, firewalls, switches, and cloud-based applications.
- Document and maintain client technology roadmaps, baseline security reviews, and prioritized improvement plans that explain technical findings, business impact, priorities, and recommended next steps.
- Lead recurring client maintenance and security review discussions by analyzing reports on stale users and devices, antivirus coverage, security-score gaps, auditing and security settings, network equipment, and roadmap progress.
- Identify risks, modernization opportunities, and process improvements; present clear, actionable recommendations and develop solutions.
- Scope, price, and monitor project work plans, budgets, timelines, deliverables, and out-of-scope requests for internal and client projects.
- Communicate cost, quality, schedule, and risks proactively to the project leader and recommend practical solutions; keep clients informed about work-plan status.
- Train and mentor Consultant I and Consultant II colleagues, delegating and leveraging work to support associate development.
- Lead and participate in research and development and foundational efforts that help the team learn, develop, and deliver innovative solutions to the market.
Benefits
- Eight health plan options, including HMO and PPO plans.
- Dental and vision coverage.
- Health Savings Account enrollment with potential Firm contribution.
- Employee Assistance Program.
- Firm-sponsored basic life insurance and short- and long-term disability coverage.
- 401(k) savings plan, profit sharing, and Firm matching contribution.
- Well-being incentive.
- Education and certification assistance.
- Flexible time off.
- Family care leave and parental leave.
- Family formation benefits.
- Cell phone reimbursement.
- Travel rewards.
- Voluntary critical illness and accident insurance, hospital indemnity insurance, legal coverage, long-term care insurance, pet insurance, identity theft protection, and supplemental life/AD&D coverage.
- Potential eligibility for an annual discretionary bonus.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
