Senior IT Service Continuity Manager (ITSCM) / Project Manager

E&M Technologies, Inc.•Colorado Springs, CO

2d•$130,000 - $145,000•Onsite

About The Position

E&M Technologies, Inc. is seeking a Senior IT Service Continuity Manager (ITSCM) / Project Manager in Colorado Springs, Colorado, supporting NORAD/USNORTHCOM Information Technology Enterprise Services (NITES). The role leads IT service continuity planning, disaster recovery coordination, business impact assessments, technical project management, and operational resilience initiatives for mission-critical enterprise IT services. It requires knowledge of ITIL service management, enterprise infrastructure operations, continuity of operations, risk management, and technical project delivery in secure Department of War environments. The position coordinates with government leadership, enterprise IT service teams, cybersecurity personnel, and engineering organizations to maintain continuity of critical IT services and support modernization initiatives. The successful candidate works with the Government, project teams, third parties, service owners, and requestors to assess service impacts and integration requirements; support the technical review and disposition of service requests; prepare analyses and service packages for approved requests; and manage related IT service management projects and process improvements. The position also develops status reports, briefings, assessments, and recommendations for government stakeholders. U.S. citizenship and the ability to maintain a DoD Secret clearance are required. Travel is up to 25%.

Requirements

Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Engineering, Project Management, Business Administration, or a related discipline; equivalent military education and extensive relevant professional experience may be considered.
Six years of progressive experience in enterprise IT operations, systems engineering, IT service management, technical project management, or infrastructure sustainment.
Three years of experience as a Project Manager, Requirements Manager, IT Service Management Lead, Technical Project Lead, or in a comparable management position.
Three years of experience working with government stakeholders, such as O-5/Lt Col or GS-13/14, in a headquarters staff environment.
ITIL 4 Foundation certification or equivalent IT service management expertise.
Technical proficiency in requirements management, technical analysis of service requests, technical project planning and execution, SharePoint, enterprise reporting tools, technical documentation, and senior leadership briefings.
Demonstrated experience coordinating across stakeholders and facilitating review processes.
CompTIA Security+ CE or equivalent; the posting notes confirmation with SAIC on whether it is required for DoW standards.
U.S. citizenship.
Must possess and be capable of maintaining a U.S. Department of Defense Secret clearance.

Nice To Haves

Eligibility for a U.S. Department of Defense TS/SCI clearance.
Advanced ITIL service management certifications.
Project Management Professional (PMP) certification or equivalent.
Experience with ServiceNow Service Catalog, demand management, or requirements modules.
Experience with Ivanti or comparable enterprise ITSM platforms, Microsoft Project, and Microsoft 365.
Previous experience supporting NORAD, USNORTHCOM, Cheyenne Mountain Space Force Station, or Peterson Space Force Base.
Experience supporting DoW, Combatant Commands, or comparable secure government IT environments.
Experience developing analysis reports for non-standard requests, facilitating review boards, and coordinating related deliverables.
Experience managing technical projects involving enterprise networks, infrastructure modernization, cybersecurity, cloud services, or systems integration.
Familiarity with enterprise IT Service Management (ITSM) frameworks and service delivery governance.
Experience managing cross-functional teams and coordinating multiple simultaneous technical initiatives.
Strong communication, analytical, organizational, and government stakeholder management skills.

Responsibilities

Interact with the Government, project teams, and third parties to identify, assess, and document impacts to services and service integration requirements.
Assess service requests, categorize them as standard or non-standard, coordinate technical evaluations with engineering, and support development of recommended solutions.
Facilitate the Requirements Review Board (RRB), providing impact assessments on service transition and IT operations and coordinating request status and disposition updates.
Develop Non-Standard Request Analysis Reports (NSARs) aligned with capability gaps and stakeholder input, and coordinate Service Package development and production for Government-approved non-standard requests.
Provide requestors and customers with written status reports for non-standard requests, including current status and estimated timelines.
Coordinate with the Service Catalog Manager to recommend catalog changes and use the Service Catalog to guide NSAR development and related actions.
Manage technical projects involving requirements analysis, service catalog updates, and IT service management processes; develop and maintain project plans, schedules, risk registers, and performance reports.
Identify opportunities to improve the efficiency of requirements and service catalog processes.
Develop and present management briefings, requirements assessments, and recommendations to government stakeholders.