Senior IT Service Continuity Manager (ITSCM) / Project Manager

E&M Technologies•Colorado Springs, CO

3h•Onsite

About The Position

E&M Technologies, Inc. is seeking a Senior IT Service Continuity Manager (ITSCM) / Project Manager to support the NORAD/USNORTHCOM Information Technology Enterprise Services (NITES) mission in Colorado Springs, Colorado. The role leads IT service continuity planning, disaster recovery coordination, business impact assessments, technical project management, and operational resilience initiatives for mission-critical enterprise IT services. It requires knowledge of ITIL service management, enterprise infrastructure operations, continuity of operations, risk management, and technical project delivery in secure Department of War environments. The successful candidate coordinates with government leadership, enterprise IT service teams, cybersecurity personnel, engineering organizations, project teams, and third parties to maintain continuity of critical services and support modernization initiatives. The position also manages service-request analysis and review processes, requirements and service catalog work, and technical project planning and reporting. Travel requirements are up to 25%. The position requires U.S. citizenship and the ability to obtain and maintain a DoD Secret clearance.

Requirements

Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Engineering, Project Management, Business Administration, or a related discipline; equivalent military education and extensive relevant professional experience may be considered.
Six years of progressive experience in enterprise IT operations, systems engineering, IT service management, technical project management, or infrastructure sustainment.
Three years serving as a Project Manager, Requirements Manager, IT Service Management Lead, Technical Project Lead, or in a comparable management position.
Three years of experience working with government stakeholders, such as O-5/Lt Col or GS-13/14 personnel, in a headquarters staff environment.
ITIL 4 Foundation certification or equivalent IT service management expertise.
Technical proficiency in requirements management, technical analysis of service requests, technical project planning and execution, SharePoint, enterprise reporting tools, technical documentation, and senior leadership briefings.
Demonstrated experience coordinating across stakeholders and facilitating review processes.
CompTIA Security+ CE or equivalent; the posting notes that whether it is required for DoW standards should be confirmed with SAIC.
Must be a U.S. citizen.
Must have and be capable of maintaining a U.S. Department of Defense Secret clearance.

Nice To Haves

DoD TS/SCI clearance eligibility.
Advanced ITIL service management certifications.
Project Management Professional (PMP) certification or equivalent.
Experience with ServiceNow Service Catalog, demand management, or requirements modules.
Experience with Ivanti or comparable enterprise ITSM platforms, Microsoft Project, and Microsoft 365.
Previous experience supporting NORAD, USNORTHCOM, Cheyenne Mountain Space Force Station, or Peterson Space Force Base.
Experience supporting DoW, Combatant Commands, or comparable secure government IT environments.
Experience developing analysis reports for non-standard requests, facilitating review boards, and coordinating related deliverables.
Experience managing technical projects involving enterprise networks, infrastructure modernization, cybersecurity, cloud services, or systems integration.
Familiarity with enterprise IT Service Management (ITSM) frameworks and service delivery governance.
Experience managing cross-functional teams and coordinating multiple simultaneous technical initiatives.
Strong communication, analytical, organizational, and government stakeholder management skills.

Responsibilities

Interact with Government stakeholders, project teams, and third parties to identify, assess, and document service impacts and service integration requirements.
Assess submitted service requests, categorize requests as standard or non-standard, coordinate technical evaluation with engineering, and support recommended solution development.
Facilitate the Requirements Review Board (RRB), including review of service requests, assessments of impacts to service transition and IT operations, and coordination of status and disposition updates.
Develop Non-Standard Request Analysis Reports (NSARs) aligned with capability gaps and stakeholder input, and coordinate Service Package development and production for Government-approved non-standard requests.
Provide requestors and customers with written status reports for non-standard requests, including current status and estimated timelines.
Coordinate with the Service Catalog Manager to recommend catalog changes and use the Service Catalog to guide NSAR development and related actions.
Manage technical projects involving requirements analysis, service catalog updates, and IT service management processes.
Develop and maintain project management plans, schedules, risk registers, and performance reports.
Identify process-improvement and efficiency opportunities in requirements and service catalog processes.
Develop and present management briefings, requirements assessments, and recommendations to Government stakeholders.