Senior IT Program Manager Digital Endpoint Management

MiniMed•Duluth, GA

1d•Hybrid

About The Position

The Senior IT Program Manager of Digital Endpoint Management is responsible for governing the configuration, compliance, and enterprise visibility of digital assets. This role ensures that hardware, software, endpoints, and mobility platforms are managed as strategic enterprise assets—optimized for user experience, compliant with licensing and regulatory requirements, and aligned to security and operational standards. The role leads a hybrid operating model that combines strong internal governance and strategic ownership with managed service provider (MSP) capabilities to efficiently scale execution, control costs, and maintain operational consistency.

Requirements

Requires a Bachelors degree and minimum of 7 years of relevant experience, or advanced degree with a minimum of 5 years relevant experience.

Nice To Haves

10+ years of experience in digital asset management, endpoint management, or technology operations leadership
Proven experience operating hybrid delivery models leveraging MSPs or outsourcing partners
Strong understanding of software licensing, vendor audits, and compliance governance
Experience partnering with Finance, Procurement, Security, and Infrastructure teams
Demonstrated ability to drive cost optimization and governance outcomes at scale
Experience with ITAM/ITSM platforms (e.g., ServiceNow)
Familiarity with Intune, JAMF, configuration management
Experience in global or regulated enterprise environments

Responsibilities

Define enterprise standards for asset onboarding, imaging, tracking, refresh, and decommissioning across all end user asset classes
Align with CMDB leader to ensure accurate, complete, and trusted asset records across endpoints, peripherals, and mobility platforms
Design and operate a hybrid asset management and endpoint services model leveraging internal teams and MSP resources
Determine which activities are retained in-house versus sourced through MSPs to balance cost, scale, and service quality
Establish clear governance, SLAs, KPIs, and quality standards for MSP-delivered services
Ensure MSP execution adheres to enterprise policies, security standards, and asset governance controls
Continuously optimize the sourcing strategy to improve efficiency, scalability, and financial outcomes
Partner with Finance and Procurement to manage technology asset costs, forecasting, and chargeback/showback models
Identify and execute cost optimization opportunities through license reclamation, asset rationalization, refresh optimization, and demand management
Provide executive transparency into asset-related spend, utilization, and value realization
Govern enterprise endpoint management for PCs, laptops, and peripherals
Own lifecycle governance for multi-function devices and industrial printers across office and operational environments
Lead mobile device management (MDM), ensuring security, compliance, and user experience standards
Partner with Cybersecurity to ensure assets meet security, patching, and compliance requirements
Reduce operational, financial, and cyber risk through strong lifecycle controls and accurate asset visibility
Support internal and external audits related to asset governance and compliance
Build and lead a high-performing endpoint governance team
Develop internal expertise while leveraging MSP capacity for scale and specialized execution
Establish KPIs, performance metrics, and continuous improvement mechanisms across internal and MSP teams