Senior IT Operations Analyst

Drax Group • Monroe, LA

12d

About The Position

Drax is hiring a Senior IT Operations Analyst for its Platform and Services team. The role helps keep the technology supporting the business secure, available, resilient, and performing well. It can be based in Monroe or Baton Rouge, Louisiana, or Tuscaloosa, Alabama, and combines hands-on technical work with infrastructure planning across Drax operations. The analyst works with IT Operations, Architecture, Cyber Security, wider Drax teams, and third-party suppliers to improve and evolve the IT environment.

The position supports infrastructure availability, performance, security, and resilience through monitoring, capacity planning, technical design, risk management, service management, and disaster recovery. It also contributes technical expertise to projects and technology roadmaps, with solutions aligned to architecture, governance, and business needs. The role requires travel approximately 20% to 30% within the Southern United States and work in production environments when required.

Requirements

• Strong hands-on enterprise infrastructure experience, including Windows Server, Active Directory, Microsoft 365/Office 365, Exchange, and VMware or Hyper-V.
• Experience with public cloud platforms such as Microsoft Azure, AWS, or Google Cloud.
• Strong troubleshooting, analytical, and problem-solving skills.
• Practical knowledge of ITSM and Change Control, infrastructure security, vulnerability management, and disaster recovery.
• Strong communication and relationship-building skills, including the ability to explain technical concepts clearly and work effectively across teams and with third-party partners.
• Comfort with traveling approximately 20% to 30% within the Southern United States and working in production environments when required.

Nice To Haves

• Experience with Veeam, Zerto, Microsoft SQL Server, or SCCM.
• Exposure to industrial or manufacturing environments and PLC networks.

Responsibilities

• Own infrastructure availability, performance, security, and resilience through proactive monitoring, capacity planning, and robust technical design.
• Identify technology risks, vulnerabilities, and lifecycle challenges, and work with Cyber Security and other IT teams to recommend and implement effective solutions.
• Create low-level technical designs, contribute to technology roadmaps, and provide technical expertise to projects.
• Ensure technical solutions align with architecture, governance, and business needs.
• Participate in IT Service Management, including Change, Incident, and Problem Management, driving root-cause resolution and continuous service improvement.
• Maintain and test disaster recovery plans, and work with technology partners and third-party suppliers to prepare for significant service disruption.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed