Senior IT Manager
About The Position
Neon Redwood is a technology and IT services consulting company, delivering managed IT, cybersecurity, and cloud operations for venture capital, private equity, family office, and life-sciences clients. We are a team of passionate engineers and IT professionals, and we are currently looking for a Senior IT Manager to expand our managed IT and security practice across our internal team and our client portfolio. We are seeking a hands-on IT Manager with strong experience across managed IT, cloud infrastructure, and endpoint security. As part of the technical backbone of our day-to-day operations: keeping environments secure, compliant, and well-documented for Neon Redwood and the client organizations we serve. This full-time, on-site role (San Francisco Bay Area) reports to our Senior Director of IT and works alongside a dynamic IT team. You'll spend your day administering cloud and identity systems, supporting users, implementing security controls, and helping onboard new clients and employees. It's a great fit for someone who likes solving real technical problems across a variety of environments rather than sitting in strategy meetings.
Requirements
- 5+ years of hands-on IT experience, including systems administration or IT engineering in a multi-client or multi-entity cross platform environment.
- Strong hands-on skills across cloud and identity: AWS, Google Workspace, Okta, Duo, and device management.
- Solid endpoint security and IT operations fundamentals; comfortable implementing controls and following established security policies.
- White glove support for end users and resolving technical issues calmly across many concurrent priorities.
- Strong documentation habits and clear communication.
- Bachelor's degree, or equivalent practical experience.
Nice To Haves
- Experience in an MSP or fractional-IT model serving VC, PE, family office, or biotech clients.
- Experience supporting regulated industries (financial services, life sciences) and their compliance requirements.
- Hands-on with networking and physical-security hardware (Meraki, UniFi, Verkada).
- Familiarity with backup/DR tooling and archival/compliance platforms (Box, Smarsh).
- Experience with AI-tool enablement (Claude, ChatGPT, Google Workspace Studio).
Responsibilities
- Provide day-to-day IT support and operations for Neon Redwood and a portfolio of client organizations: troubleshooting, ticket resolution, and keeping systems running.
- Administer cloud and identity infrastructure across AWS (VPN, backup/recovery), Google Workspace (GAM), SSO platforms, and device management.
- Implement and maintain security controls and endpoint protection; help enforce security policies (WISP, acceptable-use/AI, DR, incident response) and assist with incident response when issues arise.
- Endpoint and device lifecycle: provisioning, onboarding/offboarding, hardware procurement, and inventory.
- Support compliance and data-retention work for regulated clients, including SEC document retention and cloud archival migrations.
- New-client onboarding and transitions: environment setup, migrations, and documentation.
- Help evaluate and test vendor tools; run side-by-side comparisons before the team commits to a platform.
- Support physical IT and office build-outs: networking (Cisco Meraki/UniFi), AV and conference rooms, badging, and physical security (Verkada).
- Help enable AI tooling (Claude, ChatGPT, NotebookLM) with appropriate security and compliance guardrails.
Benefits
- Fully covered Health Insurance for employees and their eligible dependents
- Fully covered Vision & Dental for employees and their eligible dependents
- Unlimited Time Off
- Company 401k plan with employer contributions
- Commuter Benefits Program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
