Senior IT Manager

Neon Redwood • San Francisco, CA

1d • Onsite

About The Position

Neon Redwood is a technology and IT services consulting company providing managed IT, cybersecurity, and cloud operations for venture capital, private equity, family office, and life-sciences clients. It is seeking a hands-on Senior IT Manager to expand its managed IT and security practice across the internal team and client portfolio.

The role supports day-to-day operations by helping keep Neon Redwood and client environments secure, compliant, and well-documented. The manager administers cloud and identity systems, supports users, implements security controls, and helps onboard new clients and employees. This is a full-time, on-site position in the San Francisco Bay Area, reporting to the Senior Director of IT and working alongside the IT team.

Requirements

• At least 5 years of hands-on IT experience, including systems administration or IT engineering in a multi-client or multi-entity cross-platform environment.
• Strong hands-on skills with AWS, Google Workspace, Okta, Duo, and device management.
• Solid endpoint security and IT operations fundamentals, including the ability to implement controls and follow established security policies.
• Ability to provide white-glove end-user support and calmly resolve technical issues across concurrent priorities.
• Strong documentation habits and clear communication.
• Bachelor's degree or equivalent practical experience.

Nice To Haves

• Experience in an MSP or fractional-IT model serving venture capital, private equity, family office, or biotech clients.
• Experience supporting regulated industries such as financial services or life sciences and their compliance requirements.
• Hands-on experience with networking and physical-security hardware such as Meraki, UniFi, and Verkada.
• Familiarity with backup and disaster recovery tooling and archival or compliance platforms such as Box and Smarsh.
• Experience enabling AI tools such as Claude, ChatGPT, or Google Workspace Studio.

Responsibilities

• Provide day-to-day IT support and operations for Neon Redwood and client organizations, including troubleshooting, ticket resolution, and maintaining system availability.
• Administer cloud and identity infrastructure across AWS, Google Workspace, SSO platforms, and device management systems.
• Implement and maintain security controls and endpoint protection; help enforce security policies and assist with incident response.
• Manage endpoint and device lifecycle activities, including provisioning, onboarding and offboarding, hardware procurement, and inventory.
• Support compliance and data-retention work for regulated clients, including SEC document retention and cloud archival migrations.
• Onboard new clients and support transitions, including environment setup, migrations, and documentation.
• Evaluate and test vendor tools, including side-by-side platform comparisons.
• Support physical IT and office build-outs, including networking, AV and conference rooms, badging, and physical security.
• Help enable AI tools with appropriate security and compliance guardrails.

Benefits

• Fully covered health insurance for employees and eligible dependents.
• Fully covered vision and dental insurance for employees and eligible dependents.
• Unlimited time off.
• Company 401(k) plan with employer contributions.
• Commuter benefits program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior