Senior IT Manager

Freistadt • Germantown, WI

2d

About The Position

The Senior IT Manager oversees reliable, secure, and effective technology systems across all facilities, with a primary focus on IT operations and systems reliability. The role supports ERP, EDI, customer portal, infrastructure, networks, end-user systems, and manufacturing technology, while serving as the escalation point for complex application and infrastructure issues. It maintains disaster recovery, business continuity, backup procedures, cybersecurity, endpoint standards, vendor relationships, and the IT budget. The position supports multi-site, multi-shift operations.

The role also develops the IT team through goal-setting, performance reviews, regular one-on-one meetings, training, certification, and cross-training. It develops system module owners and experts, promotes continuous improvement and accountability, and plans team capacity in partnership with HR.

The Senior IT Manager translates operational needs into business-focused recommendations and maintains a rolling IT roadmap. The position leads quarterly IT business reviews with senior leaders, evaluates emerging technologies, supports process simplification before automation, and participates in annual goal setting.

Requirements

• Bachelor’s degree in computer science, information systems, or equivalent experience.
• 6–10 years of progressive IT experience in manufacturing or industry, including shop-floor systems, production workflows, and operational priorities.
• 3 or more years of IT leadership or management experience with direct reports.
• Experience supporting ERP.
• Hands-on Microsoft SQL Server experience in query writing, database administration, and troubleshooting.
• Working knowledge of VMware, Active Directory, Exchange/Office 365, WAN, and backup and disaster recovery platforms.
• Knowledge of cybersecurity frameworks, preferably NIST, and experience managing multi-site security.
• People-first leadership, including building trust, developing talent, and delivering candid feedback.
• Analytical problem-solving, including simplifying processes before automation.
• Clear communication and ability to translate technical issues for business audiences.
• Project management skills to balance priorities, timelines, and milestones.
• Customer focus supporting users across sales, engineering, manufacturing, finance, and human resources.

Nice To Haves

• Experience supporting Infor SyteLine/CSI.
• Experience managing EDI and manufacturing integrations, such as MES or APS.
• Ongoing development through certifications, networking, and business publications is encouraged.

Responsibilities

• Oversee daily IT operations across ERP (Syteline/CSI), EDI, the customer portal, infrastructure, networks, and end-user systems.
• Serve as the escalation point for complex Application Services and Infrastructure issues.
• Maintain disaster recovery, business continuity, and backup procedures using Rubrik and VMware.
• Administer Microsoft Active Directory, Exchange, Office 365, WAN, SQL Server, and VMware infrastructure.
• Manage licenses, renewals, and vendor relationships for Syteline, Radley, DOMO, Precoro, IQMS, iREDi, and iCARas.
• Coordinate integrations across ERP, EDI, MES, APS, BI, and related manufacturing systems.
• Maintain cybersecurity aligned with NIST standards and coordinate governance and reporting with the CFO.
• Maintain inventory and provisioning standards for approximately 500 endpoint devices.
• Execute the IT budget by tracking spending, coordinating purchase approvals, and reporting costs to the CFO.
• Support multi-site, multi-shift operations.
• Lead annual goal-setting and performance reviews aligned with zone management standards, and provide candid feedback in regular one-on-one meetings.
• Identify skill gaps and coordinate training, certification, and cross-training.
• Develop Syteline and related-system module owners and experts to increase adoption and reduce waste.
• Foster continuous improvement, customer responsiveness, and accountability.
• Plan team capacity; partner with HR on hiring, onboarding, and succession planning; and proactively address risks with the CFO.
• Maintain and communicate a rolling IT roadmap for upgrades, integrations, investments, and retirements.
• Lead quarterly IT business reviews with the CFO, COO, and Co-President, presenting metrics, risks, and roadmap progress.
• Evaluate AI, automation, BI, and other emerging technologies and recommend business-focused applications.
• Support the “USA approach” by simplifying processes before automation.
• Participate in the annual goal-setting process and drive zone goal achievements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior