Senior IT Manager

PCC Talent Acquisition Portal•North Hollywood, CA

About The Position

The Senior IT Manager defines and executes a technology vision to improve office and manufacturing efficiency through AI and intelligent factory initiatives, reduce operating costs, and use data to support business and production activities. The role identifies repetitive manual work, translates opportunities into a prioritized roadmap, and delivers measurable productivity improvements while reducing dependence on labor-intensive processes. The position leads the Information Technology department and is accountable for technology strategy, operations, security, reliability, and continuous improvement. It directs IT personnel, budgets, infrastructure, business applications, and service delivery to support production continuity and business objectives. The Senior IT Manager partners with leaders across manufacturing, engineering, quality, supply chain, finance, and other functions to prioritize technology investments and deliver secure, scalable solutions that support revenue-generating activities. Responsibilities are carried out personally and through a subordinate manager and IT staff. The role leads an enterprise AI and digital transformation roadmap, including AI-driven solutions for predictive maintenance, production scheduling, quality inspection, inventory optimization, and automated reporting. It also oversees IT/OT connectivity and the availability, capacity, security, and lifecycle of technology supporting business and production operations. The manager develops and tests disaster recovery and IT business continuity plans, including defined recovery objectives, backup restoration validation, and coordinated incident response and recovery priorities.

Requirements

Master's degree or equivalent; or seven to ten years of related experience and/or training; or an equivalent combination of education and experience.
Related experience in progressively responsible IT leadership, department operations, budgets, infrastructure, cybersecurity, enterprise applications, and technology project delivery in a manufacturing environment.
Strong working knowledge of enterprise IT infrastructure, networking, cloud and on-premises environments, endpoint management, identity and access management, cybersecurity, backup and recovery, and IT service management.
Experience supporting ERP and manufacturing-related applications, including new ERP implementations affecting inventory, production planning, quality, engineering, and order processing systems, as well as finance, human resources, payroll, database, project management, spreadsheet, and word processing applications.
Strong experience overseeing application integrations, reporting, data integrity, and IT/OT connectivity in partnership with functional and technical specialists.
Experience implementing AI tools in support of organizational growth and effectiveness.
Hands-on experience supporting production-critical systems in a 24/7 or multi-shift manufacturing environment.
Proven ability to prioritize production continuity and rapid incident response.

Responsibilities

Lead the IT department and establish technology strategy, operating priorities, service standards, and a multiyear roadmap aligned with manufacturing requirements and organizational objectives.
Develop and manage IT operating and capital budgets, staffing plans, technology investments, and equipment lifecycle plans; present business cases and monitor spending, resource utilization, and value delivered.
Direct implementation, integration, maintenance, and support of ERP, manufacturing execution, inventory, quality, engineering, and other business applications in partnership with functional system owners.
Establish and maintain IT policies, cybersecurity controls, access management, data governance, and system documentation in line with corporate standards and applicable legal, regulatory, and customer requirements; coordinate audits and remediation.
Manage technology vendors, consultants, service providers, contracts, licensing, and service-level agreements; negotiate purchases within delegated authority and hold providers accountable for quality, cost, security, and delivery.
Oversee help desk and end-user support across office and manufacturing operations; establish escalation procedures, support coverage, training, and service metrics that meet business needs and minimize production disruption.
Direct the availability, capacity, security, and lifecycle management of networks, servers, cloud services, endpoints, telecommunications, databases, storage, and backups supporting business and production operations.
Monitor system availability, incident trends, project delivery, cybersecurity risks, and department performance; communicate business impacts to leadership and drive root-cause analysis, corrective actions, and continuous improvement.
Partner with engineering, maintenance, and operations on IT/OT connectivity, ownership boundaries, secure vendor access, and coordinated maintenance to protect production equipment availability and plant operations.
Lead development and execution of an enterprise AI and digital transformation roadmap focused on manufacturing productivity, operating-cost reduction, and operational efficiency.
Identify and implement AI-driven solutions for predictive maintenance, production scheduling, quality inspection, inventory optimization, and automated reporting.
Ensure high availability, scalability, and reliability of IT infrastructure, including servers, cloud platforms, networks, telecommunications, and enterprise applications.
Develop, maintain, and test disaster recovery and IT business continuity plans with defined Recovery Time Objectives and Recovery Point Objectives; validate backup restoration and coordinate incident response and recovery priorities with business and manufacturing leaders.
Lead the IT department, establish team responsibilities, staffing coverage, and accountability, including for implementation of new IT technologies such as AI.
Direct, coordinate, develop, and oversee results of the IT department; set goals, prioritize work, allocate resources, and build technical capability and succession readiness.