Senior IT Manager

XPEL•San Antonio, TX

About The Position

The Senior Manager, IT leads XPEL’s IT Systems Administration, IT Operations, and IT Support functions. The role is accountable for the reliability, security, and service quality of the company’s business systems, infrastructure, endpoints, and user support, and leads the managers and senior staff responsible for these areas. This is a working leadership role: the Senior Manager manages through team leaders while directly addressing complex technical issues when needed.

Requirements

10 or more years of IT experience spanning systems administration, infrastructure, or IT support.
5 or more years of IT management experience, including leading other managers or multiple teams.
Hands-on technical depth across business systems administration, network and endpoint infrastructure, and IT support, sufficient to directly address complex issues.
Experience owning an IT budget, vendor relationships, and contracts.
Experience with IT controls, security programs, and external audits.
Experience running IT service management processes such as incident, change, and service-level management.
Strong communication skills and the ability to work effectively with business leaders, technical teams, and auditors.

Nice To Haves

Experience in a publicly traded company, including SOX IT general controls.
ITIL certification or experience working in an ITIL environment.
Experience with Microsoft 365, Entra ID, Intune, and enterprise ERP and SaaS platforms.

Responsibilities

Lead IT Systems Administration, IT Operations, and IT Support, managing the IT Operations Manager, IT Support Manager, and system administrators; oversee staffing, performance, and development.
Serve as the senior technical escalation point and directly address complex systems administration, infrastructure, and support issues.
Own the IT budget, software license management, and vendor and contract portfolio; determine how day-to-day execution is delegated across the team.
Account for XPEL’s IT security posture across infrastructure and software, including the security vendor relationship; ensure testing, monitoring, and remediation follow-through by IT Operations and remediation ownership by responsible teams.
Own the IT audit relationship for these functions, including findings, remediation commitments, and final sign-off on controls operated by the team.
Set standards, policies, and procedures across systems administration, IT operations, and support, and ensure they are documented and followed.
Partner with the DevOps team on identity and credential management across business systems and XPEL-built systems.
Partner with the Software team on requests requiring custom development and with business leaders on technology needs and planning.
Plan for the growth of these functions, including staffing and capacity.
Track and report service levels, system health, security posture, and operational performance to leadership.