Senior IT Manager

Bear Robotics•Addison, TX

15h•Onsite

About The Position

Bear Robotics is seeking a senior, hands-on IT leader to manage its IT function end-to-end. Reporting to Business Operations, this individual will be the company's most senior IT authority, responsible for the systems, security, and infrastructure of the U.S. business, as well as the policies and controls governing them. The role requires maturing IT to public-company-grade standards, preparing for external audits and IPO readiness. The ideal candidate will act as a player-coach, capable of performing tasks directly while also setting strategy, establishing policy, and building a team as the company grows. This is a senior role with a growth path towards Head of IT or Director of IT.

Requirements

7+ years of progressive IT experience, including end-to-end ownership of systems, security, and infrastructure for a company or business unit.
Demonstrated experience authoring, implementing, and enforcing IT policies and controls (access management, change management, security, and data handling).
Hands-on experience operating IT general controls and supporting audits (e.g., SOX ITGC, SOC 2, or ISO 27001) or demonstrated readiness to establish these.
Strong information security background: IAM/SSO/MFA, endpoint security and MDM, least privilege / RBAC, vulnerability management, and incident response.
Owner-level administration of core business SaaS: Google Workspace and Jira required.
Experience with an ERP (NetSuite or similar), a CRM (Salesforce/SFDC or similar), and a BI tool (Looker or similar).
Ability to install, manage, and secure multiple operating systems: Windows, macOS, and Linux.
Comfortable with IP protocol networking, domain configuration, and routing; working knowledge of LAN/WAN/VPN.
Experience securing and governing cloud data storage.
People-leadership readiness: prior experience leading, mentoring, or formally managing IT staff, and the ambition to build and manage a team, while willing to operate as an individual contributor.
Excellent oral and written communication skills, with the ability to translate technical and risk topics for executives and enforce policy through influence.
Strong customer-service orientation.
Well-organized and detail-oriented; able to follow instructions and remain composed in high-pressure situations.
Willingness to be available as needed after hours to resolve critical IT issues and communicate during incidents.
Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

Nice To Haves

Direct experience supporting a company through IPO readiness, or operating within a public company and its SOX control environment.
Security/GRC certifications such as CISSP, CISM, CISA, or CompTIA Security+.
Experience implementing or maintaining SOC 2 Type II and/or ISO 27001.
Experience with GRC or compliance-automation tooling (e.g., Vanta, Drata, Hyperproof, AuditBoard).
Familiarity with the NIST Cybersecurity Framework and Zero Trust principles.
Experience in a high-growth scale-up, and/or a hardware, robotics, IoT, or connected-fleet environment.
Data-privacy familiarity (e.g., CCPA, GDPR) and experience supporting a multi-site or international organization.
Light scripting/coding ability (SQL, Python, Java) and the ability to integrate an IDE with ERP, CRM, and BI tools.
Experience with a version control system such as git.
General understanding of digital video formats; working knowledge of Video over IP and VOIP technologies.

Responsibilities

Serve as Bear Robotics’ senior IT authority, owning the IT roadmap, budget, and tooling strategy to align with business growth.
Operate as a player-coach, defining the IT operating model and hiring, mentoring, and leading a team within 12-24 months.
Set IT standards and represent the IT function to executive leadership.
Author, implement, and enforce the company’s IT policy suite, including acceptable use, access control, change management, data classification and retention, incident response, business continuity/disaster recovery, third-party/vendor risk, asset management, and security awareness.
Design and operate IT general controls (ITGCs) to support SOX 404 and external audit readiness, collaborating with Finance, Legal, and external auditors.
Drive readiness towards recognized frameworks such as SOC 2 and/or ISO 27001 and applicable data-privacy obligations.
Own identity and access management, including SSO and MFA, role-based access, least privilege, provisioning/deprovisioning, user access reviews, and segregation-of-duties controls.
Own the information security program, including endpoint security, MDM, vulnerability and patch management, email and SaaS security, logging and monitoring, and security incident response.
Administer, integrate, and manage the lifecycle of core business SaaS applications such as Google Workspace, Salesforce, NetSuite, Jira, and Looker.
Maintain and administer networks, infrastructure (LAN/WAN/VPN), endpoint fleet, and connectivity, monitoring for performance, availability, and security.
Own the support experience as the sole responder, managing requests, SLAs, and escalating issues.
Build the support model, runbooks, and knowledge base for a future IT team.
Manage external vendors and service providers, ensuring adherence to service-level agreements.
Own the full lifecycle of company technology assets, from procurement to deployment and recovery.
Create and maintain technical documentation, SOPs, knowledge-base articles, and control documentation.
Train and guide end-users, and enhance IT and security literacy across the organization.