Senior Manager, IT

Forward Financing•Boston, MA

2d•$145,000 - $175,000•Hybrid

About The Position

Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way. Forward is looking for a Senior IT Manager to lead teams in a fast, agile environment supporting a company growing at a rapid pace. The ideal candidate will be hands-on, materially contributing to the technical implementation and support work of the team, while developing a vision for growth of the IT function. You should come to work every day excited to mentor and nurture the talent on your team. As a Senior IT Manager, you will lead IT operations, overseeing system maintenance, upgrades, and new builds for Forward's business. You'll manage daily IT activities, including support services and system administration, while creating scalable operational processes. You'll also supervise and mentor direct reports, define team metrics, lead large-scale projects, and manage vendor relationships and office technology improvements. This position operates on a hybrid model, with a requirement of 1-2 days in office each week.

Requirements

Bachelor's degree
At least 5 years of experience working in IT
At least 2 years of experience managing a technical team
Successful completion of at least one major IT project
Strong experience in system administration
Basic scripting and automation ability
Experience managing IT budgets and hardware lifecycles
Strong understanding of modern IT service management practices
3 years of experience managing MacOS, Windows, (ChromeOS a plus)
Advanced knowledge in the following systems: Google Workspaces, A hosted telephony provider or PBX system, An MDM provider for managing Mac, Windows endpoints

Nice To Haves

ChromeOS experience

Responsibilities

Be responsible for maintaining, upgrading, and building the IT systems and devices that power Forward’s business.
Lead and manage day-to-day IT operations, including support services and system administrators
Create, run, and manage operational processes to allow the IT team to scale
Formulate, articulate, and socialize a strong vision for growth of the IT function
Own IT information systems including Google Workspaces
Assist team in managing MacOS, ChromeOS, and Windows endpoints
Supervise and mentor direct reports
Define operational metrics for your teams and hold individuals accountable to those goals
Lead large-scale IT projects and hold direct reports responsible for project delivery
Create and implement a unified customer communications strategy, including SMS, call center, email
Manage onboarding and offboarding, including rolling out zero-touch laptop deployments
Negotiate vendor contracts and renewals. Own key vendor relationships.
Continuously improve the technology in our 3 offices, including networking, teleconferencing, card access, cameras
Handle AV for large company events
Create and maintain key partnerships with global stakeholders
Expand support to a 12x5 model
Consolidate management of business information systems from non-technical departments
Ensure that cybersecurity requirements are implemented across systems and devices to protect company assets and meet compliance requirements
Travel internationally twice a year