Senior IT Manager

IC Credit Union•Fitchburg, MA

10h•$120,000 - $140,000•Hybrid

About The Position

IC Federal Credit Union is seeking a Senior IT Manager to lead the reliable, secure, and cost-effective delivery of technology services across the credit union. The position provides an opportunity for a qualified candidate to pursue a pathway toward a VP of IT role and contribute to strategic leadership and executive-level decisions. The Senior IT Manager oversees technology infrastructure, information security, IT operations, service desk functions, vendors, and compliance. The role assists with IT strategy, operating plans, technology roadmaps, and budgets; leads and develops staff; and reports on technology, risk, and projects to executive management. This is a full-time hybrid position based in Fitchburg, Massachusetts, with after-hours availability for maintenance, testing, outages, or security incidents.

Requirements

Bachelor’s degree in IT, Computer Science, Cybersecurity, Business, or a related field, or equivalent blended experience.
At least 7 years of progressively responsible IT experience.
At least 3 years managing and leading employees, projects, and vendors.
Operational familiarity with standard technology governance platforms, identity and access management tools, project management software, and modern cloud deployment environments such as Microsoft Azure or AWS.
Strong analytical, communication, and interpersonal skills, including the ability to explain complex technical and risk matters to nontechnical audiences.
Availability after hours for maintenance, testing, outages, or security incidents, including nights and weekends.
Ability to lift PCs, printers, and other related technology hardware.

Nice To Haves

Experience supporting a regulated financial institution or a similarly regulated environment.

Responsibilities

Recruit, develop, coach, and evaluate IT staff, and establish cross-training and succession coverage.
Assist in developing the credit union’s IT strategy, operating plans, technology roadmaps, and department budgets.
Oversee WAN/LAN networks, servers, cloud services, endpoints, telecommunications, and core banking integrations.
Serve as the GLBA Officer and administer the information security program, coordinating risk assessments, penetration testing, and incident response.
Maintain system availability, patching, and backups, and lead service desk operations to establish high-standard service levels.
Manage vendor due diligence, contracts, and licensing, and ensure compliance with FFIEC guidance, BSA regulations, and state privacy laws.
Chair the IT Steering Committee and prepare technology, risk, and project reports for executive management.