Hiring for Senior IS Technician in Portland, OR

LanceSoft•Portland, OR

2d•Onsite

About The Position

The Senior IS Technician will assist with service calls and installation of computer and printer hardware at client stores in the Portland, Lake Oswego, and Oregon City, Oregon area. The role is onsite and requires driving between several locations each day, with some trips taking several hours in each direction. The worker must have a valid driver's license and reliable transportation; mileage is reimbursed through a weekly expense report at the client reimbursement rate. A permanent client FTS employee provides daily direction and support. The technician will repair, stage, configure, and quality-check IT hardware for stores and field service technicians, as well as refurbish and quality-check returned store equipment. The schedule is approximately 40 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m.; weekends and holidays may also be normal workdays. This is not a work-from-home position. The role requires customer service, completing paperwork, working independently, and physical activity including frequent walking, standing, and lifting.

Requirements

Previous hardware repair experience.
Ability to work independently and provide excellent customer service.
Valid driver's license and reliable transportation to travel between client locations.
Ability to work flexible hours; weekends and holidays may be part of the normal schedule.
Ability to lift up to 75 pounds; the posting also describes occasional lifting up to 80 pounds with assistance and frequent lifting of less than 30 pounds.
Strong attention to detail, ability to multitask, and good mechanical aptitude.
Administrative computer skills, including Word and Excel, are preferred.
High school diploma or GED.
A motor vehicle record (MVR) background check is required.

Nice To Haves

Two-year technical school education and/or relevant experience.
Technical certifications or education.
Administrative computer skills, including Word and Excel.

Responsibilities

Assist with service calls and install computer and printer hardware at client stores.
Repair, stage, configure, and quality-check IT hardware for stores and field service technicians.
Administer asset tracking using client software systems.
Provide staging, configuration, and bench repairs for designated client store hardware.
Process applicable warranty claims.
Accurately record production details and inventory movements.
Refurbish and quality-check returned store hardware equipment.
Drive between client locations throughout the workday and complete required paperwork.