Portland, OR Internal Executive Hiring (CSM)

Buckled In•Portland, OR

About The Position

The Regulatory Compliance Operations Manager leads BuckledIn’s high-volume, multi-state compliance operations, translating regulatory requirements into scalable processes and ensuring they are consistently carried out across the driver network. The role reports directly to the Senior Director of Recruitment, Onboarding, and Compliance, collaborates with Recruitment, Onboarding, Operations, and Sales, and has direct reports. The manager oversees compliance processes, researches and monitors regulations in current and target markets, manages a compliance team, and serves as a liaison with external regulatory partners. The role is based in Portland, Oregon, with light travel for company meetings and state or regulatory visits. The start date is as soon as possible, and the stated weekly hours are 40–55.

Requirements

At least 4 years implementing and reviewing city, state, and federal regulations to ensure compliance in a highly regulated role.
At least 2–4 years of people-management experience.
At least 2 years of remote-work experience.
At least 2 years of experience working in a high-volume organization with at least 500 employees at any given time.
A laptop with a working camera and microphone.
High proficiency with Google Suite, specifically Gmail, Google Docs, Sheets, and Slides, or an equivalent platform such as Microsoft.
At least a high school diploma or GED.
Organized, highly motivated, detail-oriented, action-oriented, and values-driven.
Able to manage people toward department goals, conduct extensive research, and deliver measurable results.
Effective written and verbal communication skills.
Comfortable with ambiguity and a changing, fast-paced environment.
Results-driven, motivated to meet and exceed metrics, able to solve problems independently with minimal supervision, persistent, and capable of managing complex issues.
Inspired by the organization’s mission and core values.
Able to exhibit the company competencies at the application level.

Nice To Haves

Bachelor’s degree.
Strong knowledge of pupil transportation industry processes and regulations.
Experience working with Fountain.
Experience building or maintaining a compliance dashboard.
Compliance experience in a rapidly scaling environment.

Responsibilities

Oversee and manage a high-volume compliance process.
Design and monitor controls for violations of rules and policies; assess their efficiency and recommend improvements.
Review driver operations procedures and reports to identify risks or compliance issues, and provide necessary training.
Oversee periodic audits of systems and policies to ensure files and data are current and identify potential risk areas.
Document driver compliance policies, processes, and procedures.
Lead special projects and other initiatives.
Support training to ensure new and current drivers understand their role’s processes and policies.
Review background checks and motor vehicle reports, determine whether offenses or convictions disqualify drivers under local-market standards, and escalate when necessary.
Update and maintain the applicant tracking system and other compliance systems.
Learn and maintain knowledge of driver compliance requirements in each local market, including local vendors and state agencies; update the internal regulatory guide and applicable staff.
Monitor ongoing compliance requirements and work with cross-functional teams to operationalize them.
Build relationships with state-agency officials to identify regulatory additions and revisions proactively.
Identify and monitor information sources for new or potential regulations.
Flag situations requiring legal advice and facilitate communication with counsel and senior leadership.
Hire, train, and onboard compliance team members.
Track, improve, evaluate, and be accountable for team performance metrics.
Organize and motivate the team to complete work on time and with quality results.
Step in during high-capacity periods or coverage gaps to support the team.
Keep training materials up to date.
Act as a liaison between the organization and external regulatory partners.
Perform other duties as assigned.