Seattle, WA Internal Executive Hiring (CSM)

Buckled In • Seattle, WA

2d

About The Position

BuckledIn is seeking an organized, highly motivated, detail-oriented, action-oriented, and values-driven professional to lead its high-volume, multi-state driver compliance operations. The Regulatory Compliance Operations Manager ensures regulatory requirements are translated into scalable processes and consistently executed across the driver network. The role reports directly to the Senior Director of Recruitment, Onboarding, and Compliance, collaborates regularly with Recruitment, Onboarding, Operations, and Sales, and has direct reports. The position is based in Seattle, Washington, with light travel for company meetings and state or regulatory visits. The expected start date is as soon as possible, and the stated weekly hours are 40–55.

The successful applicant is inspired by the organization's mission and core values, committed to managing people toward department goals, highly organized, attentive to detail, and comfortable doing extensive research. They communicate effectively, are energized by measurable results, comfortable with ambiguity and fast-paced change, able to work independently with minimal supervision, persistent in following through on challenges, and capable of managing complex issues.

The manager oversees compliance processes and controls, evaluates procedures and reports for risks, coordinates audits and training, and maintains compliance policies, records, and systems. They develop expertise in regulations across current and target markets, monitor regulatory changes, coordinate implementation with cross-functional teams, build relationships with state agency officials, and involve counsel and senior leadership when needed. They also hire, train, onboard, and manage the compliance team, maintain team performance metrics and training materials, support the team during capacity gaps, and serve as a liaison with external regulatory partners.

Requirements

• At least 4 years of experience implementing and reviewing city, state, and federal regulations to ensure compliance in a highly regulated role.
• At least 2–4 years of people management experience.
• At least 2 years of remote work experience.
• At least 2 years of experience working in a high-volume organization with at least 500 employees at any given time.
• A laptop with a working camera and microphone.
• High proficiency with Google Suite tools, specifically Gmail, Google Docs, Sheets, and Slides, or an equivalent platform such as Microsoft.
• At least a high school diploma or GED.

Nice To Haves

• Bachelor’s degree.
• Strong knowledge of pupil transportation industry processes and regulations.
• Experience working with Fountain.
• Experience building or maintaining a compliance dashboard.
• Compliance experience in a rapidly scaling environment.

Responsibilities

• Oversee and manage a high-volume compliance process.
• Design and monitor control systems for violations of rules and policies; assess their efficiency and recommend improvements.
• Review driver operations procedures and reports to identify risks or compliance issues.
• Provide training and support training for new and current drivers on role processes and policies.
• Oversee periodic audits of systems and policies, ensuring files and data are current and identifying potential risk areas.
• Document driver compliance policies, processes, and procedures.
• Lead special projects and other initiatives.
• Review background checks and motor vehicle reports, determine whether offenses or convictions disqualify drivers under local-market standards, and escalate cases when necessary.
• Update and maintain the applicant tracking system and related compliance systems.
• Understand and maintain driver compliance requirements in each local market, including working with local vendors and required state agencies.
• Update the internal regulatory guide and inform applicable staff about regulatory requirements.
• Monitor ongoing compliance and requirements, working with cross-functional teams to operationalize them.
• Build relationships with state agency officials to identify regulatory additions and revisions proactively.
• Identify and monitor sources of information about new or potential regulations.
• Flag situations requiring legal advice and facilitate communication with counsel and senior leadership.
• Hire, train, and onboard compliance team members.
• Track, improve, evaluate, and be accountable for team performance metrics.
• Organize and motivate the team to complete work on time and with quality results.
• Provide direct team support during high-capacity periods or coverage gaps.
• Keep training materials up to date.
• Act as a liaison between the organization and external regulatory partners.
• Perform other duties as assigned.

Benefits

• Health insurance.
• Paid time off of at least 120 hours per year.
• 13 paid holidays.
• 401(k) plan.
• Comp time.
• Annual $250 stipend for home office needs.
• Competitive salary commensurate with experience.
• Opportunity to work in an inclusive, caring, and values-driven environment.
• Opportunity to make a critical difference for children, families, and educators.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED