Senior Investor Services Representative
About The Position
The Senior Investor Services Representative is a member of the Investor Services team and is responsible for servicing client investors and analyzing, interpreting, and processing investor transaction requests. The role applies knowledge of fund structures, subscription and offering documents, and relevant laws and regulations, including FINRA rules, SEC accredited investor and qualified client rules, AML, ERISA, and FATCA. It also reviews Investor Services Representatives’ data entry and provides feedback and guidance to support data quality control. The position offers hybrid remote work within Maine, with at least two in-office days per week. Fully remote work may be considered for residents of the states listed in the posting. The expected salary range is $70,000–$105,000, with eligibility for a discretionary bonus based on individual and company performance.
Requirements
- Three or more years of experience in Investor Services for hedge funds.
- Comfort and proficiency acting as a primary liaison with fund managers and investors.
- Superior verbal and written communication skills.
- Ability to communicate complex concepts comfortably, respectfully, and proficiently in writing and verbally.
- Effective client service-oriented attitude.
- Ability to learn new systems and technology quickly.
- Ability to learn quickly, adapt to change and growth, and thrive in a fast-paced environment.
- Strong work ethic; detail-oriented, organized, and conscientious.
- Successful experience working in a team and interest in establishing and nurturing positive relationships with coworkers, clients, and business partners.
- Four-year college degree, preferably in Accounting, Finance, Business Management, or Economics.
Nice To Haves
- Experience reviewing and understanding legal documents, entity formation documents such as foundation charters, trust documents, and LLC agreements, fund offering documents, subscription agreements, client and company policies, and regulatory guidance.
Responsibilities
- Analyze and assess transaction information to process investor subscription, transfer, and redemption requests in accordance with department procedures and client-specific requirements.
- Set up and record investor and transaction information.
- Review the entry, maintenance, and reporting of investor information, investor attributes, and investor capital activity in investor accounting and/or investor services systems and supporting databases.
- Mentor, train, and support team members, serving as a resource to Investor Services Representatives and promoting teamwork and collaboration.
- Respond to client service requests and collaborate with colleagues across Investor Services and other departments to provide service, using judgment to determine when escalation is needed.
- Participate in team meetings, trainings, user testing for technology initiatives, and cross-functional or companywide projects.
Benefits
- Medical, dental, and vision plans, including HSA options.
- Company-paid life insurance and AD&D, with optional short- and long-term disability coverage.
- 401(k) with employer match and immediate vesting.
- Student loan repayment support.
- Health savings account and medical and dependent-care flexible spending accounts.
- Paid time off and holidays aligned with the NYSE market calendar.
- Employee assistance program.
- Commuter benefits with employer contribution.
- Employee referral program.
- Optional critical illness, accident, and hospital insurance coverage.
- Dedicated paid time to support causes and organizations meaningful to the employee.
- Discretionary bonus based on individual and company performance.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
