Senior Investigator – ARP Reporter

Bank of America • Fort Worth, TX

10d • Onsite

About The Position

The Consumer At-Risk Persons (ARP) Senior Investigator - Reporter submits daily reports of potential or suspected vulnerable adult abuse, neglect, and financial exploitation to law enforcement and adult protective services (APS) agencies across the United States. The role does not conduct the underlying investigation; instead, it engages with law enforcement and APS regarding investigations completed by Consumer ARP investigators. Reports are submitted by telephone, fax, email, or online portals, as required by state or territory reporting rules.

The Senior Investigator - Reporter ensures referred investigations are reported promptly and in accordance with applicable state and territory filing requirements. The role uses proprietary and public reference materials and tools to identify the appropriate reporting method and deadlines, updates the ARP case management system with case notes and attachments documenting timely and accurate reporting, and processes incoming mail and records agency responses. A key priority is completing all required same-day reporting each day without exception.

Requirements

• At least 2 years in a current At Risk Persons or Fraud Referral role.
• Strong quantitative, critical-thinking, and analytical skills.
• Ability to communicate and interact professionally with executive-level personnel across the business.
• Ability to work independently and as part of a virtual team.
• Innovative mindset and ability to challenge the status quo.
• Ability to proactively identify, analyze, and improve processes, optimize work, and meet deadlines.
• Experience conducting investigations involving financial crimes or fraud, or experience with the financial industry, financial institution operations, or products.
• Exceptional written and verbal communication, with confidence and clarity.
• Ability to prioritize work, manage time effectively, demonstrate initiative, and be thorough.
• Self-starter able to analyze and report independently.
• Proficiency in Microsoft Suite and other financial-industry-related software.
• Excellent written and verbal communication skills.
• Proficient knowledge of regulatory, reputational, operational, and legal risks encountered in APS and law-enforcement reporting.
• Proficient knowledge of bank systems and technology used for reporting, as well as the enterprise, businesses, products, core corporate functions, and bank policies.
• Minimum education: High school diploma, GED, secondary school, or equivalent.

Nice To Haves

• Bachelor’s degree in a related field or equivalent work experience.
• At least 5 years of experience conducting investigations, preferably in financial crimes, At-Risk Persons, fraud, or the financial industry.
• In-depth knowledge and experience with consumer products and services and applicable compliance rules and regulations.
• Experience interacting with Front/Second Line Units and customers or clients.
• Strong analytical and communication skills.

Responsibilities

• Contact APS and/or law enforcement by telephone, email, online portal, or fax to submit reports of elder financial exploitation and/or physical abuse or neglect.
• Ensure thorough and timely reporting according to applicable state or territory requirements and the MoC “due date” in the 50 state Reporting Map tool.
• Use proprietary and public reference materials and tools to determine the appropriate agency, reporting method, and reporting deadline.
• Update the ARP case management system with case notes and attachments documenting timely and accurate state reporting.
• Process incoming mail and document responses from law enforcement and APS agencies in the ARP case management system.
• Maintain relationships with key business partners.
• Identify areas of concern and suggest process improvements and efficiencies.
• Complete all required same-day reporting daily.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED