Operations Processor- ARP
About The Position
This cross-functional position provides production support to the ARP team. The Operations Processor performs a variety of routine tasks across multiple operational systems and interacts with internal partners. Duties may involve payment transactions or check processing, data entry, archiving, research, and troubleshooting. The role researches exceptions and escalates issues to management when appropriate. It may also provide opportunities to recommend and implement developed processing improvements within production. Some positions require moving trays and carts of work, standing or sitting for extended periods, and performing repetitive motions. The schedule is Monday through Friday, 6:30 a.m. to 3:00 p.m. The position has a hybrid/flexible schedule, with an in-office expectation of three or more days per week and the flexibility to work outside the office location on the remaining days.
Requirements
- High school diploma or equivalent.
- Four or more years of operations services-related work experience.
Nice To Haves
- Knowledge of products, services, terminology, procedures, systems, and applicable laws and regulatory requirements related to the assigned area.
- Demonstrated commitment to high-quality customer service.
- Ability to work well with external and internal customers.
- Good time-management skills to maximize production and task execution in a fast-paced environment.
- Good understanding of internal Operations Services and enterprise-wide policies and procedures.
- Ability to identify, analyze, and resolve exceptions through data interpretation.
- Strong PC skills.
- Good verbal and written communication skills.
- Strong attention to detail.
- Ability to meet physical requirements that may include lifting trays of work, pushing carts of work, standing or sitting for extended periods, and repetitive motions.
Responsibilities
- Provide production support to the ARP team.
- Execute routine tasks across multiple operational systems.
- Interact with internal partners.
- Perform duties that may include payment transactions or check processing, data entry, archiving, research, and troubleshooting.
- Research exceptions and escalate issues to management as appropriate.
- Recommend and implement developed processing improvements within production when applicable.
Benefits
- Healthcare coverage, including medical, dental, and vision.
- Basic term and optional term life insurance.
- Short-term and long-term disability coverage.
- Pregnancy disability and parental leave.
- 401(k) and employer-funded retirement plan.
- Paid vacation of two to five weeks, depending on salary grade and tenure.
- Up to 11 paid holiday opportunities.
- Adoption assistance.
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
- Incentive and recognition programs.
- Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
