Operations Processor- ARP

U.S. Bank•Saint Paul, MN

5d•Hybrid

About The Position

This cross-functional role provides production support to the ARP team. The Operations Processor performs routine tasks across multiple operational systems and works with internal partners. Work may involve payment transactions or check processing, data entry, archiving, research, and troubleshooting. The role researches exceptions and escalates issues to management as appropriate. It may also offer the opportunity to recommend and implement processing improvements.

Requirements

High school diploma or equivalent.
Four or more years of operations services-related work experience.
Knowledge of products, services, terminology, procedures, and systems related to the assigned area, as well as applicable laws and regulatory requirements.
Commitment to high-quality customer service and ability to work well with internal and external customers.
Good time-management skills to maximize production and task execution in a fast-paced environment.
Understanding of internal Operations Services and enterprise-wide policies and procedures.
Ability to identify, analyze, and resolve exceptions through data interpretation.
Strong PC skills.
Good verbal and written communication skills.
Strong attention to detail.

Responsibilities

Provide production support to the ARP team.
Execute routine tasks across multiple operational systems.
Perform functions related to payment transactions or check processing.
Complete data entry and archiving tasks.
Research and troubleshoot issues and exceptions, escalating issues to management as appropriate.
Potentially recommend and implement processing improvements.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and an employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.