Senior Investigator – ARP Reporter

Bank of America•Chandler, AZ

9d•Onsite

About The Position

The Consumer At-Risk Persons (ARP) Senior Investigator - Reporter performs daily reporting of potential or suspected vulnerable adult abuse, neglect, and/or financial exploitation to law enforcement and adult protective services (APS) agencies across the country. The role does not conduct the underlying investigation; instead, it engages with law enforcement and APS regarding investigations completed by Consumer ARP investigators. Reports may be filed by telephone, fax, email, or online portals, according to reporting statutes that vary by state or U.S. territory. The Senior Investigator - Reporter ensures investigations referred for state reporting are reported accurately and on time. The role uses proprietary and public reference materials and tools to determine appropriate reporting methods and deadlines at the state or county level. It also documents reporting evidence, case notes, attachments, and agency responses in the ARP case management system, and processes incoming mail. A key team priority is completing all required same-day reporting daily without exception.

Requirements

At least 2 years in a current At Risk Persons or Fraud Referral role.
Strong quantitative, critical-thinking, and analytical skills.
Ability to communicate and interact professionally with executive-level personnel across the business.
Ability to work independently and as part of a virtual team.
Innovative mindset and ability to challenge the status quo.
Ability to proactively identify, analyze, and improve processes while meeting deadlines.
Experience conducting investigations involving financial crimes or fraud, or experience in the financial industry and/or financial institution operations and products.
Exceptional written and verbal communication skills, including confidence and clarity.
Ability to prioritize work, manage time effectively, show initiative, and work thoroughly.
Self-starter capable of analyzing and reporting independently.
Proficiency in Microsoft Suite and other financial-industry-related software.
High school diploma, GED, secondary school, or equivalent.
Excellent written and verbal communication skills.
Proficient knowledge of regulatory, reputational, operational, and legal risks involved in APS and law enforcement reporting.
Proficient knowledge of bank systems and technology used in reporting, as well as the enterprise, businesses, products, core corporate functions, and bank policies.

Nice To Haves

Strong analytical and communication skills.
Bachelor’s degree in a related field or equivalent work experience.
At least 5 years of investigation experience, preferably in financial crimes, At-Risk Persons, fraud, or the financial industry.
In-depth knowledge and experience with consumer products and services and applicable compliance rules and regulations.
Experience interacting with Front/Second Line Units and customers or clients.

Responsibilities

Contact adult protective services (APS) and/or law enforcement by telephone, email, online portal, or fax to submit reports of elder financial exploitation and/or physical abuse or neglect.
Ensure ARP investigations referred for state reporting are reported accurately and within applicable state or territory filing requirements.
Use reference materials and tools, including the 50 state Reporting Map, to determine reporting methods and deadlines associated with the applicable MoC due date.
Complete all required same-day reporting daily without exception.
Update the ARP case management system with case notes and attachments documenting timely and accurate state reporting.
Process incoming mail and document responses from law enforcement and APS agencies in the ARP case management system.
Maintain relationships with key business partners.
Identify areas of concern and suggest process improvements and efficiencies.