Sr Installation Scheduler

Securitas Technology•Centennial, CO

2h•$25 - $30

About The Position

The Senior Installation Scheduler coordinates and manages fast-turn, transactional electronic security installation projects from booking through completion. The role oversees each stage of the installation process, from order visibility and scheduling through on-time installation, delivery, and order closure. It involves direct customer communication and coordination of project deliverables, as well as working with internal technicians and subcontractors, ordering parts, establishing and meeting project schedules, and supporting customer satisfaction. The position reports to the District General Manager.

Requirements

High school diploma or equivalent.
At least 1–3 years of experience in operations scheduling, operations support, and/or project coordination.
Demonstrated ability to multitask in a fast-paced work environment.
Working knowledge of installation processes and systems, including the overall order-to-cash process.
Understanding of product and service offerings and deliverables.
Highly motivated, with a combination of professional business skills and basic technical knowledge.
Leadership ability, effective oral and written communication, strong interpersonal skills with internal and external customers, and problem-solving skills.
Proficiency with Excel, Word, Outlook, PowerPoint, and other computer systems, as well as database management and project management system input and maintenance.
Detail-oriented and organized, with the ability to multitask.
Effective written and verbal communication skills, including the ability to communicate with customers as needed.
Ability to occasionally lift parts and equipment as needed.

Nice To Haves

General construction management and coordination knowledge.
Knowledge of general construction license and permit requirements.

Responsibilities

Schedule installation technicians and subcontractors to prioritize jobs and meet customer completion dates, with oversight and support from the District General Manager.
Manage the assigned project backlog, including revenue forecasting and maintaining status codes and project dates.
Review the backlog weekly or as needed with the District General Manager for revenue forecasting.
Attend daily calls with the District General Manager to review new projects and action items for new and existing projects.
Drive assigned orders through the installation process from start to finish in coordination with the District General Manager, program management team, and field leadership.
Manage subcontractor schedules and track arrivals at and departures from customer sites.
Review new orders for customer contact information, scope of work, and labor allowances.
Work with customers and the sales team to obtain customer completion dates and determine projected start dates.
Maintain electronic installation folders for assigned orders.
Manage changes to projected start dates and project scope, assessing impacts on product manufacturing, transportation release, and resource scheduling.
Handle equipment-related tasks, including submitting approved schedule orders, tracking equipment, processing RMAs, and contacting vendors for service invoices.
Issue, review, and submit subcontractor purchase orders for approval and to Accounts Payable.
After project completion, clean up MOR, process signed CFIN in Solomon, and complete closeout tasks and reports.
Create and document action items and notes in Solomon/Atlas, escalating as needed when action items are not met.
Maintain installation schedules in Atlas or other company scheduling tools and systems.
Follow up with the labor force by phone, email, or other means regarding customer expectations and projected start and completion dates.
Perform other duties as assigned.