Scheduler Sr.

The US Oncology Network•San Antonio, TX

2d•Onsite

About The Position

The US Oncology Network is seeking a Scheduler to support Texas Oncology’s San Antonio, Texas clinic. This is a full-time position, and the level (1, 2, or Senior) depends on the candidate’s experience. Under direct supervision, the Scheduler arranges patient appointments and tests efficiently, handles incoming calls, and serves as a liaison between patients and medical staff. The role may also include outside scheduling and surgical scheduling. The Scheduler supports front-office operations and follows the US Oncology Compliance Program, including its Code of Ethics and Business Standards. Responsibilities may include arranging outpatient tests, surgeries, and hospital admissions; obtaining required pre-certifications; coordinating patient preparation and pre-operative follow-up; and scheduling post-operative appointments. Texas Oncology is part of The US Oncology Network, a community-based oncology provider focused on delivering research-informed cancer care. The position is performed in an office environment and involves contact with patients and the public.

Requirements

High school diploma or equivalent.
For Level 1, 0–3 years of experience; experience in a medical office setting is preferred.
Excellent written and verbal communication skills.
Proficiency in Microsoft Outlook, Word, and Excel.
For Level 2, at least three years of office experience; experience in a medical office setting is preferred.
For Senior level, at least five years of office experience; experience in a medical office setting is preferred.
For Senior level, knowledge of medical terminology and coding is required.
Ability to sit for long periods and occasionally stoop, bend, stretch, and lift files or paper weighing up to 30 pounds.
Manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment.
Correctable vision to 20/20 and hearing within the normal range for telephone contacts.
Ability to view and type on computer screens for prolonged periods.

Nice To Haves

Knowledge of medical terminology and coding is a plus for Level 1.

Responsibilities

Answer incoming calls, assess callers’ needs, direct calls to appropriate personnel, and page clinic personnel when appropriate.
Obtain and communicate messages accurately and promptly.
Schedule new, referred, and returning patients in the computer system according to physician and office guidelines, including entering appropriate documentation and coding for new or referred patients.
Cancel or reschedule appointments in response to physician schedule changes and notify appropriate clinic personnel.
Obtain and enter insurance authorizations and referral correspondence in patient charts or electronic medical records.
Collect co-pays, deductibles, and other out-of-pocket amounts at the time of the visit.
Maintain the primary office scheduling template, including physician meetings, satellite schedules, rounding, and call coverage.
Arrange financial counseling for patients as needed.
Protect patient and clinic/practice confidentiality.
Follow policies and procedures that support front-office efficiency and cover other front-office functions as requested.
Prepare correspondence, memos, forms, and other typing as requested by the supervisor.
When requested, schedule outpatient appointments, testing, surgeries, and hospital admissions, and obtain required pre-certifications.
When applicable, communicate with patients about scheduled surgeries or tests and preparation requirements; obtain test details from relevant parties and gather patient information.
When applicable, follow up on pre-operative tests to ensure patients are cleared for surgery and communicate with physicians and patients if further testing is needed.
When applicable, schedule post-operative follow-up appointments with physicians.