Scheduler Sr.

The US Oncology Network•Austin, TX

2d•Onsite

About The Position

The US Oncology Network is seeking a Scheduler to support Texas Oncology’s Austin, Texas clinic. This full-time role is responsible for efficiently scheduling patient appointments and tests, handling incoming calls, directing callers to appropriate personnel, and serving as a liaison between patients and medical staff. The position works under direct supervision and may include outside, surgical, outpatient, and hospital scheduling responsibilities. The role supports and adheres to the US Oncology Compliance Program, including its Code of Ethics and Business Standards. The position is classified at Level 1, Level 2, or Senior based on experience. The Senior level requires at least five years of office experience, preferably in a medical office, as well as knowledge of medical terminology and coding. The work is performed in an office environment and involves contact with patients and the public. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.

Requirements

High school diploma or equivalent.
For Level 1, 0–3 years of experience; medical office experience is preferred.
For Level 2, at least three years of office experience; medical office experience is preferred.
For Senior level, at least five years of office experience; medical office experience is preferred.
For Senior level, knowledge of medical terminology and coding is required.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office, including Outlook, Word, and Excel.
For Level 1, knowledge of medical terminology and coding is a plus.

Nice To Haves

Medical office experience.
For Level 1, knowledge of medical terminology and coding.

Responsibilities

Answer incoming calls, assess callers’ needs, direct calls to appropriate personnel, page clinic personnel as appropriate, and accurately communicate messages in a timely manner.
Schedule new, referred, and returning patients in the computer system according to physician and office guidelines; establish records for new and referred patients with appropriate documentation and coding.
Cancel or reschedule appointments in response to physician schedule changes and notify appropriate clinic personnel.
Obtain and enter insurance authorizations and referral correspondence in patient charts or electronic medical records.
Collect co-pays, deductibles, and other out-of-pocket amounts at the time of visits.
Maintain the primary office scheduling template, including physician meetings, satellite schedules, rounding, and call coverage.
Arrange financial counseling for patients as needed.
Protect patient and clinic/practice confidentiality.
Follow policies and procedures that support front-office efficiency and cover other front-office functions as requested.
Prepare correspondence, memos, forms, and other typed materials as requested by a supervisor.
When requested, schedule outpatient appointments, testing, surgeries, and hospital admissions, and obtain required pre-certifications.
When applicable, communicate with patients about scheduled surgeries or tests and any preparation required; obtain test details from relevant parties and gather patient information.
When applicable, follow up on pre-operative tests to confirm clearance for surgery and communicate with physicians and patients when additional testing is needed.
When applicable, schedule post-operative follow-up appointments with physicians.
Where applicable, use a basic understanding of medical terminology for tests and surgical procedures, including coding and looking up codes relevant to diagnoses, surgeries, and scheduling procedures.