Installation Scheduler

Securitas Technology•Columbus, OH

12d•$22 - $25

About The Position

Securitas Technology, part of Securitas, provides integrated security solutions. The Installation Scheduler coordinates and manages electronic security installation projects through the stages from order visibility and on-time delivery to installation and order closure. The role interfaces with customers, technicians, subcontractors, Project Managers, and field leadership to coordinate project deliverables, establish schedules, order parts, and support customer satisfaction. The position reports to the District Installation Manager. The Scheduler reviews assigned orders, coordinates customer completion and projected start dates, maintains project records and installation schedules, tracks equipment and subcontractors, processes related documentation, and follows up with labor resources and customers. The role also includes receiving deliveries, maintaining office supplies, and handling packing slips and parts notifications.

Requirements

High school diploma or equivalent.
At least 1–3 years of experience in operations scheduling, operations support, and/or project coordination.
Ability to multitask in a fast-paced working environment.
Working knowledge of installation processes and systems, including the overall order-to-cash process.
Knowledge of product and service offerings and deliverables.
Highly motivated, with a combination of professional business skills and basic technical knowledge.
Leadership ability, effective oral and written communication, ability to interact well with internal and external customers, and problem-solving skills.
Proficiency with Excel, Word, Outlook, PowerPoint, other computer systems, database management, and project management system input and maintenance.
Detail-oriented and organized, with the ability to multitask.
Effective written and verbal communication skills and ability to communicate with customers as needed.
Ability to occasionally lift parts and equipment as needed.

Nice To Haves

General construction management and coordination knowledge.
General construction license and permit requirements knowledge.

Responsibilities

Schedule installation technicians to prioritize work against customer completion dates, with support from the District Installation Manager and Project Managers.
Drive assigned installation orders from start to finish in coordination with Project Managers and field leadership.
Coordinate subcontractor schedules with Project Managers, including tracking arrivals and departures at customer sites.
Review new orders for customer contact information, scope of work, and Traditional/TIS allowances.
When assigned by the District Installation Manager, act as the primary customer contact to obtain Customer Completion Dates (CCD) and determine accurate Projected Start Dates (PSD).
Maintain electronic installation folders for assigned orders and update weekly inventory counts for parts pulled from stock.
Manage changes to projected start dates and project scope, assessing impacts on product manufacturing, transportation release, and resource scheduling.
Handle equipment-related tasks, including approved schedule ordering, equipment tracking, processing RMAs, and contacting vendors for service invoices.
Review subcontractor purchase orders, submit them for approval and to Accounts Payable, and complete project closeout tasks, including MOR cleanup and processing signed CFIN in Solomon.
Create and document action items and notes in Solomon and escalate as needed when action items are not completed.
Maintain installation schedules in Solomon, Atlas, or other company scheduling systems for assigned orders.
Follow up with the labor force by phone, email, or other means regarding customer expectations and PSD and CCD dates, using a script format.
Receive boxes delivered via UPS or FedEx.
Order and maintain office supplies as needed.
Receive packing slips in SAP daily and file them with the job packet.
Email daily notifications of received parts to Installation and Service teams.
Perform other duties as assigned.