Senior Insight Analyst

Foundever®

About The Position

Foundever is seeking an experienced Senior Insight Analyst to support growth and innovation across its Insight & Analytics client portfolio. The role leads analysis of customer and colleague data to generate insights that help clients and operations achieve their objectives. It involves delivering one-off and ongoing projects across multiple industries in close collaboration with internal and client teams. The analyst leads end-to-end analytics project delivery, coordinates resources, tracks measurable outcomes, and ensures solutions follow data governance and security best practices. The role also mentors junior colleagues, builds trusted client and operations relationships, identifies business challenges that may be addressed through analytics, and presents recommendations to stakeholders up to C-suite level. The position works with data engineering and data science teams to source, prepare, and transform data, and uses analytics workbenches and BI tools to develop clear, business-friendly insight. The analyst turns findings into improvement projects, such as cost reduction or customer experience improvements, and helps clients and operations use data and insight to meet their objectives.

Requirements

At least 5 years of experience in a similar analytics or insight role.
At least 5 years of experience working with contact centre data.
Experience with SQL, Python, or similar programming.
Comfort working with PowerPoint and Excel.
Basic-to-intermediate skills in at least one of Power BI or Tableau.
Strong written and verbal communication skills, including the ability to influence senior stakeholders.
Strong problem-solving and critical-thinking skills.
Ability to work independently and manage multiple projects in a fast-paced environment.
Ability to think strategically and contribute to the growth of the client portfolio, revenue, and profitability.

Nice To Haves

At least 2 years of experience working within the BPO industry.
Alteryx developer experience.

Responsibilities

Lead end-to-end delivery of analytics projects, ensuring completion on time, within scope, and on budget.
Coordinate resources across multiple projects within the wider data and analytics function.
Track project success through post-implementation reviews, focusing on measurable value for clients.
Ensure analytics solutions adhere to data governance and security best practices.
Mentor and coach junior Insight and Analytics professionals.
Encourage a collaborative, high-performance team culture.
Build trusting relationships with clients and operations.
Identify client business challenges that could be addressed with data and analytics solutions, and pass potential leads to the Insight & Analytics leadership team.
Work with data engineering and data science teams to source, prepare, and transform data for analysis.
Analyze data sources and dashboards using the Azure analytics workbench, Alteryx desktop software, or similar client infrastructure.
Present analysis in clear, concise, business-friendly language.
Shape data analysis into improvement projects that deliver lasting benefits, such as cost reduction or customer experience improvement.
Capture data requirements and work with clients and operations to source data.
Translate complex data analysis into business-friendly insights tailored to a client's sector and campaigns.
Present analysis and recommendations confidently to stakeholders from Head-of level to C-suite.
Act as a trusted advisor, helping operations and clients self-serve data and insight to achieve their objectives.