Senior Inside Sales Representative

HEARTLAND BUSINESS SYSTEMS LLC • Lafayette, CO

6d • $60,000 - $72,000

About The Position

The Senior Inside Sales Representative (Sr. ISR) supports Solutions Consultants by introducing product offerings throughout the sales process to established accounts, maintaining quality and excellent customer service, and increasing sales. The role builds long-term consultative relationships with current customers to expand services and improve sales results. The Sr. ISR manages assigned customer relationships and sales, service, and support cycles from initial engagement through delivery, installation, and post-installation follow-up. The position also helps coordinate client projects, resolves customer and internal issues, supports quarterly business reviews, and mentors less experienced Inside Sales Representatives.

Requirements

• Bachelor's degree or equivalent experience.
• At least 2 years of administrative experience in an Inside Sales or Account Specialist role.
• High attention to detail, aptitude to learn, and ability to multitask effectively and manage multiple projects.
• Proficiency using a computer and Microsoft Office software.
• Outcome-focused mindset.
• Strong prioritization skills.
• Team-player approach.
• Professional attitude and respectful demeanor.
• Complete certifications as required by the business unit; external hires must complete them within the first 18 months of employment.

Responsibilities

• Gather information from clients and partners to plan and schedule client meetings and other events, and assist with coordinating client projects.
• Quote and process orders across the company's service offerings, including high-end solutions, phone systems, networks and servers, and virtualization.
• Collect and process customer paperwork, including credit applications, signed standard terms, and labor blocks.
• Work with vendors and manufacturers to negotiate discounts and appropriate pricing as required.
• Liaise between Accounting and Solutions Consultants on collection issues, order questions, service-block follow-up, missing signatures, and other problems; escalate ongoing or urgent issues as needed.
• Understand customers' current solutions to identify opportunities and communicate them to the appropriate Solutions Consultant.
• Suggest sales-support process improvements and collaborate with other Inside Sales Representatives and colleagues in Sales, Finance, and Engineering/Service.
• Coordinate with internal resources to schedule services and product delivery.
• Serve as the main point of contact for assigned customers, maximize existing client relationships, and facilitate resolution of matters within Heartland.
• Maintain daily customer communication touchpoints and ensure a response within two hours.
• Attain the Microsoft AZ-900, AI-900, MS-900, and SC-900 certifications and the Cisco Black Belt Stage 1 Sales Certification.
• Manage sales, service, and support cycles from beginning to end to ensure quoted products and services are delivered and installed as expected.
• Achieve individual sales goals based on account load and line of business, and help the assigned sales team reach monthly sales goals.
• Provide post-installation support, follow up with customers to address concerns, and ensure hardware and software registrations are recorded for future tracking.
• Handle complex issues and refer only the most complex issues to higher-level staff.
• Assist Solutions Consultants with quarterly business reviews for clients.
• Mentor less experienced Inside Sales Representatives by assisting with training and answering questions.
• Perform other duties as assigned.

Benefits

• Competitive compensation package that may include bonus, incentive, commission, retirement plans, and benefits with HSA-compatible plans.
• Growth opportunities.
• Community involvement.
• Personal development.
• Employee and family celebrations.
• Green initiatives.
• Personal time off.
• Work-life balance.
• Recognition and awards.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Company-paid long-term disability insurance.
• Paid time off, including vacation, sick leave, and company-recognized holidays.
• 401(k) retirement plan with company contribution.
• Monthly incentive pay, earned and paid according to company guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior