Senior Inside Sales Representative

Heartland Business Systems•Lafayette, CO

About The Position

The Senior Inside Sales Representative (Sr. ISR) supports Solutions Consultants by introducing product offerings throughout the sales process to established accounts, maintaining quality and excellent customer service while increasing sales. The role builds long-term consultative relationships with current customers to expand services and improve Sales organization results. The Sr. ISR serves as the main point of contact for assigned customers and manages sales, service, and support cycles from beginning to end to ensure quoted products and services are delivered and installed as expected. Daily customer communication touchpoints are required, with a response time within two hours. The role also supports quarterly business reviews, post-install follow-up, and mentorship of less experienced Inside Sales Representatives. The position is full-time and offers a stated expected annual base salary of $50,000 to $60,000, plus monthly incentive pay that brings expected total annual compensation to $60,000 to $72,000. Incentive pay is performance-based and not guaranteed. A comprehensive benefits package is included.

Requirements

Bachelor's degree or equivalent experience.
At least 2 years of administrative experience in an Inside Sales or Account Specialist role.
High attention to detail, aptitude to learn, and ability to multitask effectively and manage multiple projects.
Proficiency using a computer and Microsoft Office software.
Outcome-focused mindset.
Strong prioritization skills.
Team-player attitude.
Professional attitude and respectful demeanor.
Complete certifications as required by the business unit; external hires must complete them within the first 18 months of employment.

Responsibilities

Gather information from clients and partners to plan and schedule client meetings and events, and assist with coordinating client projects.
Quote and process orders across the company's service offerings, including high-end solutions, phone systems, networks and servers, and virtualization.
Collect and process customer paperwork, including credit applications, signed standard terms, and labor blocks.
Work with vendors and manufacturers to negotiate discounts and appropriate pricing as required.
Liaise between Accounting and Solutions Consultants regarding collection issues, order questions, service block follow-up, missing signatures, and other problems; escalate ongoing or urgent issues as needed.
Understand customers' existing solutions, identify opportunities, and communicate them to the appropriate Solutions Consultant.
Provide ideas for sales-support process improvements and collaborate with other Inside Sales Representatives to foster a team atmosphere.
Develop positive relationships with colleagues in Sales, Finance, and Engineering/Service organizations.
Coordinate with internal resources to schedule services and product delivery.
Serve as the main point of contact for assigned customers, maximize existing client relationships, and facilitate resolution of internal matters.
Maintain daily customer communication touchpoints and ensure responses within two hours.
Attain Microsoft AZ-900, AI-900, MS-900, and SC-900 certifications, as well as Cisco Black Belt Stage 1 Sales Certification.
Manage sales, service, and support cycles from beginning to end, ensuring quoted products and services are delivered and installed as expected.
Achieve individual sales goals determined by account load and line of business, and meet assigned sales team's expected monthly sales goals.
Provide post-install support, follow up with customers to address concerns, and ensure hardware and software registrations are recorded for future tracking.
Handle complex issues and refer only the most complex issues to higher-level staff.
Assist Solutions Consultants with quarterly business reviews for clients.
Mentor less experienced Inside Sales Representatives by assisting with training and answering questions.
Perform other duties as assigned.

Benefits

Competitive compensation package, potentially including bonus, incentive, commission, fair wage, retirement plans, and benefits with HSA-compatible plans.
Growth opportunities.
Community involvement.
Personal development.
Employee and family celebrations.
Green initiatives.
Personal time off.
Work-life balance.
Recognition and awards.
Health, dental, and vision insurance.
Company-paid long-term disability insurance.
Paid time off, including vacation, sick leave, and company-recognized holidays.
401(k) retirement plan with company contribution.