Senior Inside Sales Representative

HEARTLAND BUSINESS SYSTEMS LLC • Springfield, MO

26d

About The Position

The Senior Inside Sales Representative (Sr. ISR) supports Solutions Consultants by introducing product offerings throughout the sales process to established accounts. The role focuses on high-quality work and customer service while increasing sales, building long-term consultative customer relationships, expanding services, and improving results within the Sales organization.

The Sr. ISR serves as the main contact for assigned customers and manages sales, service, and support cycles from start to finish. This includes quoting and processing orders across a broad range of technology offerings, coordinating meetings, projects, service scheduling, and product delivery, and following up after installation. The role also supports Solutions Consultants with client reviews, identifies sales opportunities, helps resolve customer and internal issues, and mentors less experienced Inside Sales Representatives. Required certifications include Microsoft AZ-900, AI-900, MS-900, and SC-900, as well as Cisco Black Belt Stage 1 Sales Certification.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 2 years of administrative experience in an Inside Sales or Account Specialist role.
• High attention to detail, aptitude to learn, and ability to multitask effectively and manage multiple projects.
• Proficiency using a computer and Microsoft Office software.
• Outcome-focused mindset.
• Strong prioritization skills.
• Team-player approach.
• Professional attitude and respectful demeanor.
• Complete certifications required by the business unit; external hires must complete them within the first 18 months of employment.

Responsibilities

• Gather information from clients and partners to plan and schedule client meetings and other events, and assist with coordinating client projects.
• Quote and process orders for the full range of service offerings, including high-end solutions, phone systems, networks and servers, and virtualization.
• Collect and process customer paperwork, including credit applications, signed standard terms, and labor blocks.
• Work with vendors and manufacturers to negotiate discounts and appropriate pricing as required.
• Liaise between Accounting and Solutions Consultants on collection issues, order questions, service block follow-up, missing signatures, and other problems; escalate ongoing or urgent issues as needed.
• Understand customers’ current solutions to identify opportunities and communicate them to the appropriate Solutions Consultant.
• Provide ideas for sales-support process improvements and collaborate with other Inside Sales Representatives to foster a team environment.
• Build positive relationships with colleagues in Sales, Finance, and Engineer/Service organizations.
• Partner with internal resources to schedule services and product delivery.
• Serve as the main point of contact for assigned customers, maximize existing business relationships, and facilitate resolution of matters internal to Heartland.
• Maintain daily customer communication touchpoints and ensure a response within two hours.
• Complete Microsoft AZ-900, AI-900, MS-900, and SC-900 certifications and Cisco Black Belt Stage 1 Sales Certification.
• Manage sales, service, and support cycles from beginning to end to ensure quoted products and services are delivered and installed as expected.
• Achieve individual sales goals determined by account load and line of business.
• Meet monthly sales goals for the assigned sales team.
• Provide post-installation support, follow up with customers to address concerns, and ensure hardware and software registrations are recorded for future tracking.
• Handle complex issues and refer only the most complex issues to higher-level staff.
• Assist Solutions Consultants in delivering quarterly business reviews to clients.
• Mentor less experienced Inside Sales Representatives by providing training or answering questions.
• Perform other duties as assigned.

Benefits

• Competitive compensation package, which may include bonus, incentive, commission, fair wage, retirement plans, and benefits with HSA-compatible plans.
• Growth opportunities.
• Community involvement.
• Personal development.
• Employee and family celebrations.
• Green initiatives.
• Personal time off.
• Work-life balance.
• Recognition and awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior