Senior Infrastructure Support II

Continental Finance Company•Wilmington, DE

5d•Hybrid

About The Position

Come join a growing financial technology company that is leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. As part of the Technology team, the Senior Infrastructure Support II will focus on the technological side of change, including changes to system processes, infrastructure/application systems and technologies. The role will also create and deliver strategies and plans to help employees maximize the adoption of innovative programs utilizing effective communication/troubleshooting skills. This is a fantastic opportunity for someone who is looking to play a key role in implementing fast and effective change across a company, ensuring the organizations Infrastructure is online and downtime is minimized.

Requirements

Minimum of a high school diploma or GED. BA or BS Degree is preferred.
Minimum of 2 years’ experience working in the Information Technology Industry.
Knowledge of advanced AWS networking components (VPC Peers, AWS Direct Connect, ELB and API Gateways), including TCP/IP, routing, firewalls, ARP tables, and subnets.
Ability to lift 25+ pounds and sit for prolonged periods of time.
Collaborator that can collaborate with other teams in the organization.
Excellent analytical and troubleshooting skills.
Strong people skills, in addition to effective customer interaction skills.
Some familiarity with Cloud Technology (AWS, Azure, Google Cloud).
Knowledge of Active Directory and basic Microsoft applications.
Ability to work well under deadlines and in a demanding environment.
Familiarity with the principles and practice of configuration management and change control.
Ability to design, implement and maintain automation and monitoring processes.
At least 2 years windows server administration experience
Good understanding of the TCP/IP stack and networking
Minimum of two years’ experience in leading a team.

Nice To Haves

Certifications from leading vendors such as CompTIA, Cisco, AWS, or Microsoft are preferred.

Responsibilities

Be an integral part of continually improving our infrastructure architecture as technology, industry standards, and best practices continue to evolve.
Participate in audits & security reviews, providing required IT documentation and/or information.
Perform technical troubleshooting through diagnostic techniques and pertinent questions to determine the best solutions based on the issue.
Maintain documentation (Runbooks, How To, SOPs, etc.) and seek opportunities within the department to improve operational awareness and efficiencies.
Drive adoption for continuous improvements and proficiency of changes within the organization in accordance ITIL Framework.
Develop project strategies and plans, including stakeholder assessment and communications to ensure the timely execution of the Tech Operations teams’ objectives.
Ability to perform regular and routine maintenance activities in accordance with Compliance and Regulatory guidelines.
Troubleshoot and maintain the infrastructure that our environment runs on.
Assist the team with implementations both on premises as well as in the cloud.
Lead/facilitate meetings with clients to ensure an understanding of the current company culture and goals.
Perform additional duties as assigned.
Assist management in leading the team and aligning to company goals for all members of the Infrastructure team.
Implement Troubleshoot and Deploy assets and solutions to the cloud environments