Senior IT Infrastructure Support

Community Clinic Inc. • Silver Spring, MD

5d

About The Position

CCI Health Services is looking for a Senior IT Infrastructure Support to join our team! This role is responsible for the maintenance, configuration, and reliable operation of computer systems, networking equipment, servers, and virtualization. Demonstrate a commitment to system services, organization values, and professionalism through appropriate conduct and demeanor at all times.

Requirements

• Bachelor’s degree in computer science, Information Technology, Network/System Administration, or 10 years equivalent senior experience required.
• In-depth knowledge of the TCP/IP protocol.
• Minimum of five (5) years in a senior role capacity over Microsoft eco-systems, private cloud administration experience, and network administration.
• Proven knowledge of security architecture, securing and hardening Operating Systems, storage, data protection, and disaster recovery protocols.
• Thorough understanding of the threat and attack landscape, attack vectors, vulnerabilities, and how they are leveraged by malicious actors.

Nice To Haves

• Microsoft Azure Admin, CompTIA Security+ Required.
• AWS, Cisco, and ITIL Preferred.

Responsibilities

• Responsible for maintaining, configuring, and reliably operating computer systems, networking equipment, servers, and virtualization.
• Lead the Installation and upgrade of computer components and software, manage virtual servers, and integrate automation processes.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact issues.
• Lead in the installation and configuration of Network routers, switches, and firewalls.
• Serve as an escalation point for troubleshooting difficult problems or complex inquiries.
• Provide documentation (SOP) and technical specifications to IT staff for planning and implementing new or upgrading IT Infrastructure.
• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
• Subject matter expertise support during patching, maintenance, upgrades, and other related activities.
• Administrate and document cloud environments for internal and clinical needs. Address areas such as architecture, costs, scalability, CI/CD design, container management, security, maintenance, and testing.
• Responsible for capacity planning, storage planning, and database performance.
• Update job knowledge by tracking emerging Internet technologies and participating in educational opportunities.
• Participate in “off-hours”, weekend, and on-call support on a rotation basis.
• Collaborate with multiple teams, including but not limited to EMR systems.
• Strong expertise in IT Service Management (ITSM), including practical experience implementing and supporting industry-standard frameworks and best practices.
• Other duties as assigned

Benefits

• Extensive benefits plan including PTO
• 403B Retirement Plan
• Tuition reimbursement opportunities
• Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance.
• Our providers are insured for malpractice under FTCA.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior