IT Support & Infrastructure Coordinator

Community Living Hamilton•Hamilton, ON

6d•Onsite

About The Position

CLH is the region’s largest service provider for individuals with developmental disabilities such as Down Syndrome and Autism. We are dedicated to helping them achieve their full potential, be included in our community, and, ultimately, build great lives. We offer widely recognized expertise and serve more than 1,600 people with special needs every year – from children to aging seniors. We offer community participation programs, residential services, respite services, employment supports, and services designed for children. We are currently seeking a Part-Time Temporary IT Support & Infrastructure Coordinator to join our team. This position is based in Hamilton, ON and reports to the Senior Manager, Quality & Risk. The role plays a vital part in ensuring reliable and effective technology support across all our facilities. This is an existing Vacancy.

Requirements

Completion of a post-secondary degree in Computer Science or related field of study
Proven experience in an IT support or coordinator role
Strong technical troubleshooting skills and problem-solving mindset
Experience working with MDM platforms and telecom service providers
Familiarity with network infrastructure and support (firewalls, switches, access points)
Working knowledge of computer hardware, operating systems, desktop software including but not limited to, Microsoft Office 365 products
Experience supporting a variety of ERP, CRMS, or similar database systems
Proficient in maintaining IT asset documentation and inventory tracking
Ability to manage multiple tasks with strong attention to detail
Excellent communication and interpersonal skills
Previous experience with Newt phone systems or similar VoIP platforms
Knowledge of secure documentation practices
Experience working with external IT vendors or MSPs
Valid Police record check
Valid G class driver’s license with proof of insurance and access to a reliable vehicle
Able to work flexible hours to accommodate operational need

Responsibilities

Oversee and support company hardware and communication technology across all sites
Perform application account management and maintenance
Act as subject matter expert for new application implementations
Serve as primary contact for telecommunications providers
Administer the mobile device management (MDM) system
Provide frontline IT troubleshooting and technical support
Participate in committees and organization-wide IT projects
Collect, analyze, and report on IT activities
Identify opportunities for IT service improvement
Collaborate with service providers on infrastructure issues
Maintain and update IT asset inventory
Manage secure documentation of technology assets and credentials
Administer user management on the Newt phone system
Serve as webmaster for the public website and SharePoint intranet
Promote organizational vision and mission
Comply with health and safety policies and regulations
Report workplace hazards and support safety improvements
Always maintain confidentiality