Infrastructure Support Engineer
About The Position
The Infrastructure Support Engineer provides hands-on technical support for Tepper Sports & Entertainment’s core infrastructure environments. This role serves as a bridge between end-user support and senior infrastructure engineering, supporting systems, network, and cloud platforms that enable day-to-day operations and large-scale live events. The Infrastructure Support Engineer is responsible for troubleshooting, maintaining, and supporting infrastructure components, while partnering closely with Systems Administrators, Network Engineers, Cybersecurity, and the Helpdesk team.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
- 5+ years of experience in a systems administration role.
- Experience supporting Cisco Networks and Cisco ISE is required.
- Hands-on experience designing and supporting large scale networks.
- Strong experience with Microsoft Azure services and administration.
- Working knowledge of Microsoft Entra ID (Azure AD), identity lifecycle management, and access controls.
- Experience administering enterprise backup and recovery solutions.
- Familiarity with Windows Server environments; Linux experience is a plus.
Nice To Haves
- Relevant certifications (Azure Administrator, VMware, or similar) preferred.
Responsibilities
- Provides operational support for Cisco network infrastructure (core, edge, wireless), ensuring reliable connectivity across enterprise, stadium, and event‑critical environments.
- Supports Cisco solutions including ISE, ThousandEyes, and Cisco Spaces, enabling network access control, device profiling, experience monitoring, path visibility, and location analytics to proactively identify and resolve issues.
- Monitors, troubleshoots, and resolves on‑prem and cloud‑connected network services, collaborating with server, Azure, and vendor teams (including Cisco TAC) to maintain high availability and performance.
- Performs routine infrastructure maintenance tasks such as patching, monitoring, and health checks.
- Assists with backup monitoring and recovery activities, including validating job success and supporting restore testing.
- Troubleshoots infrastructure-related incidents escalated from the helpdesk, working to resolve issues efficiently and securely.
- Collaborates with Systems Administrators and Infrastructure Project Managers on infrastructure upgrades and deployments.
- Supports documentation efforts, including runbooks, standard operating procedures, and troubleshooting guides.
- Assists with event-driven and after-hours support as required, including game days and major venue events.
- Follows security best practices and change management procedures when performing infrastructure work.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
