Senior Infrastructure Manager (Cloud Hosting )

Nava PBC

7h•$135,900 - $153,000•Remote

About The Position

Nava is a consultancy and public benefit corporation that helps government agencies modernize services through human-centered design and modern engineering practices. The Senior Infrastructure Manager for Cloud Hosting leads the hosting workstream for a multi-vendor program, covering environments, releases, SaaS tenancy, cloud costs, and the hosting service-level agreement (SLA). The role oversees a partner team responsible for building and operating infrastructure, collaborates hands-on with that team using Terraform and AWS, and may manage help desk engineers. It also establishes the observability standard expected across delivery teams. The position is contingent on contract award, and final title and compensation will be determined based on interview assessment against Nava’s core competencies. The role is remote-first and may be performed remotely from the listed eligible states. It requires work from the contiguous United States, legal authorization to work in the United States without current or future visa sponsorship, and the ability to meet applicable government contract requirements. A government background check or security clearance may be required depending on the contract.

Requirements

At least 8 years of experience in technology delivery, including at least 4 years managing a hosting or managed services workstream.
Experience managing environments, releases, partner engineers, and SaaS tenancy across several platforms.
At least 5 years running production infrastructure on AWS with Terraform, hands-on, including IAM, networking, Kubernetes or ECS, and monitoring.
Experience owning cloud cost management and an SLA report to client stakeholders.
Legal authorization to work in the United States without requiring visa sponsorship now or in the future.
Ability to meet other requirements for government contracts for which the candidate is hired; a government background check or security clearance may be required depending on the contract.

Nice To Haves

Experience as a people manager.
Experience with FinOps practices.
Amazon Connect, Salesforce, and Microsoft Dynamics tenancy experience.
Release management experience across several teams.
Experience delivering software for a government or public benefits program.

Responsibilities

Manage the hosting workstream across environments, releases, and SaaS tenancy for several platforms.
Oversee a subcontracted partner team through infrastructure build, hosting, release management, CI/CD pipelines, incident response, and system monitoring and alerting.
Work hands-on in Terraform and AWS operations alongside the partner team.
Own the release calendar and coordinate releases across several delivery teams.
Manage cloud costs with the program’s FinOps lead and report on the hosting SLA to the client.
Set and implement the observability standard for delivery teams.
Potentially manage the help desk engineering team.

Benefits

Comprehensive medical, dental, and vision plans.
Disability, life, and accidental death insurance at no cost.
Vacation, holidays including Juneteenth, and floating holidays.
12 paid federal holidays each year in addition to regular PTO.
Eligible employees may receive a performance-based annual bonus when Nava meets its goals.
Paid parental leave and weekly meals delivered to the home.
Wellness program with physical, mental, and emotional health resources and support tools.
Virtual doctor visits with no copay, depending on available providers.
Earned extended unpaid sabbatical leave after continuous service.
401(k) match of 4% of salary.
Remote-first flexible work environment.
Company laptop and home-office setup assistance through Staples.
Monthly reimbursement for eligible home-office utility expenses.
Internal training programs and professional learning resources.
LinkedIn Learning access and an annual allowance for courses, tuition, and certifications.
Referral bonus for successful hires.
Pre-tax commuter benefits for in-office travel when applicable.