Senior Import Coordinator

OIA Global•Chicago, IL

About The Position

The Senior Import Coordinator manages complex import transactions for multiple accounts, ensures regulatory compliance, and provides exceptional customer service. The role requires in-depth knowledge of air and ocean import processes and a proactive approach to problem-solving and process optimization. The position also provides guidance to team members, mentors and trains staff, supports urgent issue resolution, and contributes to operational efficiency and service quality.

Requirements

At least 5 years of relevant work experience in freight forwarding or logistics.
In-depth experience managing complex import operations.
Extensive knowledge of import regulations, documentation, and logistics processes.
Strong analytical skills and proficiency with data analysis tools.
Excellent verbal and written communication skills.
Exceptional attention to detail and organizational skills.
Proven ability to troubleshoot issues and implement effective solutions.

Nice To Haves

Familiarity with CargoWise Enterprise.
Bachelor’s degree in supply chain management, logistics, business, or a related field.

Responsibilities

Build and maintain relationships with key clients, serving as the primary contact for complex inquiries and issues.
Proactively address client needs and recommend solutions to improve service delivery.
Manage high-volume and complex air and ocean import transactions, including booking, documentation, billing, and job costing.
Invoice customers according to rate cards or approved quotes, meeting established KPIs and accuracy standards.
Issue and process profit share according to company policies and financial guidelines.
Track and analyze shipment data to identify trends and improvement opportunities.
Meet operational KPIs, including billing performance, task adoption, and milestone management.
Ensure import operations comply with local and international regulations, customs requirements, and company policies.
Stay current on regulatory changes that may affect import processes.
Prepare and review import documentation for accuracy and compliance.
Identify and implement process improvements and best practices.
Collaborate with carriers and freight partners to negotiate rates and optimize service delivery.
Monitor carrier performance and address service-related issues.
Audit freight, duty, and miscellaneous shipment charges.
Provide guidance and support to team members on import processes and compliance standards.
Foster collaboration, knowledge sharing, and continuous improvement within the team.
Mentor and train staff in import processes and best practices.
Identify process optimization opportunities and bring them to leadership's attention to improve operational efficiency and service quality.
Lead or support troubleshooting of urgent import-related issues or crises to resolve them quickly and minimize disruption.
Engage with the Quality Management System to support compliance with standards such as AEO and ISO.