Senior Implementation Engineer

Q2•Lincoln, NE

20h•Hybrid

About The Position

Q2 is seeking a Senior Implementation Engineer to implement and support its configurable software solutions and integrations in alignment with customer business requirements. The role works across multiple platforms and client environments, focusing on integrations between Q2 solutions and customer relationship management (CRM) and loan origination systems. The engineer works directly with clients and internal stakeholders to manage technical requirements, troubleshoot complex issues, and support successful implementation and delivery. The position requires fluent written and oral English communication.

Requirements

Typically requires a bachelor’s degree in a related field and 8 or more years of experience.
Strong MS SQL skills, including database design and T-SQL query language as applied to enterprise software configuration, installation, and debugging.
Operating-system and hardware configuration skills, and network troubleshooting skills.
Experience with Python and other scripting languages.
Strong troubleshooting, diagnostic, and analytical skills.
Attention to detail, exceptional follow-through, and the ability to prioritize, stay organized, and multitask in a fast-paced environment.
Excellent interpersonal and teamwork skills, with ownership of activities and a focus on successful completion.
Ability to train individuals one-on-one and in a classroom environment.
Ability to remain calm, diplomatic, and cooperative under stressful conditions.
Strong written and oral communication skills, including the ability to explain technical concepts to non-technical individuals.
Fluent written and oral communication in English.
Must be authorized to work for any employer in the United States; visa sponsorship is not available.

Nice To Haves

Packet analysis skills.
Configuration and deployment experience with Web Services.
Some knowledge of HTML.
Data migration experience.
VMware experience.
Familiarity with iOS and Android mobile application platforms.
Financial services and enterprise software experience.

Responsibilities

Partner with clients and internal teams to understand business requirements and direct configuration work.
Develop and perform team quality-assurance checkpoints to support quality and timely delivery.
Take ownership of team business results by developing and leading training and execution plans.
Monitor and influence key metrics and efficiencies.
Troubleshoot routine and complex issues.
Build strong working and strategic relationships, and gain cross-functional support for initiatives.
Provide Level 2 and Level 3 support to other team members.
Create and implement tools that improve quality, security, and productivity.
Track implementation status and provide updates.
Ensure compliance with security, availability, confidentiality, and privacy policies and controls.
Work with Development and other teams to support client satisfaction and on-time delivery.