Senior Implementation Engineer

Stryker•Kalamazoo, MI

3d•Remote

About The Position

The Implementation Engineer executes technical planning, architecture, and implementation of on-premise communications solutions to achieve successful deployment in customer environments. The role plans, architects, installs, configures, tests, and validates Stryker’s Vocera solution. This includes supporting business process workshops to collaborate on communications workflow design, configuring the Vocera database, installing system software, and performing end-to-end system testing. The position integrates Vocera with external systems, transfers technical knowledge to customer staff, and helps customers maintain their solutions. It also creates test plans, troubleshoots customer environments, optimizes system performance, and works with clinical leads to gather workflow requirements and design databases that meet clinical and technical needs. The role coordinates with internal cross-functional teams, communicates project status to stakeholders, and safeguards sensitive information and medical records. The position is remote and requires 40% travel. Listed annual U.S. pay ranges vary by location: $77,700–$129,500 (USN), $81,600–$136,000 (US5), $85,500–$142,500 (US10), $89,400–$148,900 (US15), $93,200–$155,400 (US20), and $101,000–$168,400 (US30).

Requirements

Bachelor’s degree in Computer Science or a related technical field.
At least 2 years of relevant experience in customer-facing technical services or support.

Nice To Haves

Demonstrated ability with HL7 integrations or healthcare IT interoperability.
Prior VMware vCenter experience in large production environments and working knowledge of supporting infrastructure such as blade server systems, storage arrays, and networking equipment.
Experience with monitoring tools such as Nagios or Zabbix and configuration management tools such as Ansible or similar.
Experience with TCP/IP networking and security fundamentals, as well as network load balancers such as Citrix ADC/NetScaler or F5 BIG-IP.
Demonstrated understanding of structured implementation methodologies, with an emphasis on end-to-end testing of complex systems.
Prior experience integrating nurse call and/or patient monitoring systems.
Ability to deploy technology in the healthcare market is highly desired.

Responsibilities

Plan, architect, install, configure, test, and validate Stryker’s Vocera solution in customer environments.
Support business process workshops and collaborate on communications workflow design.
Configure the Vocera database, install system software, and perform end-to-end system testing.
Integrate Vocera with phone systems, nurse call systems, physiological monitoring systems, EHR systems, and messaging middleware.
Transfer knowledge to customer technical staff; train customer system administrators and help desk staff.
Create test plans, troubleshoot customer environments, and optimize Vocera system performance.
Collaborate with clinical leads to collect workflow requirements and architect databases that meet clinical and technical requirements.
Coordinate activities with internal cross-functional teams.
Communicate project status to stakeholders in a timely, consistent, and clear manner.
Observe security measures to protect information from accidental or unauthorized damage, modification, or disclosure, and preserve the confidentiality of medical or sensitive records.