Senior Immigration Consultant

Who we are: BAL•San Francisco, CA

About The Position

The Senior Immigration Consultant is an experienced legal delivery professional responsible for casework, daily client support, and operational coordination across small to mid-sized immigration programs. Reporting to an Associate or Senior Associate, the role combines high-volume case production with responsibility for program stability, client relationship management, and peer support. The Senior Consultant serves as a tactical liaison among clients, HR representatives, and internal legal teams, maintaining client trackers, reviewing reports, and identifying recurring issues that could affect program timelines or stability. The role independently manages established workflows, recommends improvements, identifies exceptions, and escalates issues proactively. It also supports program monitoring through reporting, quality control, and issue identification, and facilitates onboarding and ongoing training for Immigration Consultant team members. Casework includes initial assessments, document gathering, drafting forms and support letters, coordinating with government agencies, and maintaining accurate, compliant records. The Senior Consultant keeps current with immigration processes and contributes to process improvements and consistent service delivery. Time is allocated primarily to case preparation and client engagement (75%), operational coordination, reporting, and program management (20%), and team support, mentorship, and quality review (5%). Success is demonstrated through accurate casework, proactive program coordination, strong client communication, effective workflow management, and mentorship that enhances service delivery.

Requirements

Bachelor’s degree; or 5–7 years of business immigration experience; or a combination of education and experience demonstrating readiness for the role.
Ability to produce accurate, compliant, and timely casework across complex, high-volume immigration filings.
Ability to support client-specific program processes and align work across legal delivery teams.
Ability to recognize recurring problems, communicate potential solutions proactively, and escalate issues appropriately.
Advanced knowledge of H-1B, TN, L-1, I-140, AOS, PERM, and complex RFEs.
Foundational paralegal knowledge of NIWs, O-1s, and other lower-volume case types.
Clear, professional, and timely communication with clients and HR partners.
Ability to prioritize competing deadlines using reporting tools and dashboards.
Ability to collaborate across teams to support consistent program delivery and case outcomes.
Professional judgment and discretion in handling exceptions and identifying when to escalate.
Ability to follow established workflows and support continuous improvement efforts.

Responsibilities

Support daily operations for small to mid-sized immigration programs, ensuring delivery aligns with client expectations.
Act as a tactical liaison among clients, HR representatives, and internal teams, providing updates on case progress, timelines, reporting, and coordination needs.
Support the development and creation of program protocols and the rollout of training.
Respond professionally and promptly to escalations and recurring client concerns.
Facilitate onboarding and ongoing training for Immigration Consultant team members on workflows, delivery standards, and system updates.
Manage standard workflows autonomously, identify exceptions, and escalate them appropriately.
Anticipate potential issues and support proactive resolution to maintain program stability.
Maintain program structure, visibility, and responsiveness across client touchpoints.
Support reporting for small to mid-sized immigration programs in collaboration with attorneys.
Serve as the primary point of contact for routine client communications and respond to inquiries and updates in a timely, professional manner.
Initiate, assess, prepare, assemble, and file high-volume immigration filings using established templates and proprietary tools.
Perform administrative duties, including scanning, filing, and document management for complex immigration petitions.
Maintain accurate and complete case records and ensure data integrity and responsiveness to client and attorney requests.
Use reports and dashboards to prioritize high volumes of work and meet deadlines.
Conduct and support case assessments and gather forms, supporting evidence, and biographical information from clients.
Draft immigration forms and support letters for H-1B, TN, L-1, I-140, AOS, PERM, and complex writing projects.
Coordinate with government agencies, including USCIS, DOL, and DOS, to track case status, respond to RFEs, and monitor deadlines.
Ensure compliance and update internal procedures as immigration law and policy change.
Participate in internal training and contribute to process improvement initiatives that enhance efficiency and service quality.
Provide real-time feedback, guidance, and workflow support to Immigration Consultant team members.