Senior IFM Director, Americas

JLL • New York, NY

3d • Onsite

About The Position

JLL is hiring a Senior IFM Director to lead strategic and operational delivery of facilities management services for a financial services client across an Americas real estate portfolio. The role is responsible for portfolio-wide service delivery, client satisfaction, transformational initiatives, financial performance, and operational excellence. The Director will manage substantial budgets, advise client stakeholders, and foster an ownership-minded culture that empowers employees and supports strong service outcomes.

The position is based onsite in Midtown Manhattan, New York, with approximately 15–20% travel. The Director will oversee portfolio performance and optimization, budgeting and forecasting, cost management, client governance, talent development, vendor relationships, service integration, compliance, and achievement of contractual and account goals. The role also leads standardized processes and quality assurance across the portfolio and coordinates a OneJLL approach with the client’s Workplace teams and landlords.

Requirements

• Bachelor’s degree in Facilities Management, Engineering, Business Administration, or a related field.
• At least 10 years of strategic and tactical IFM multi-regional portfolio experience for financial services or technology-focused clients.
• Advanced knowledge of commercial real estate facilities management methodologies, building systems, maintenance processes, and regulatory requirements.
• Demonstrated success establishing standardized processes, resource alignment, and governance frameworks to deliver consistent operational excellence across a portfolio.
• Demonstrated success recruiting, developing, and retaining talent; creating development plans; and fostering an inspiring, empowering culture.
• Executive presence, exceptional communication skills, and ability to build trust-based relationships across stakeholder levels.
• Proven ability to influence stakeholders and drive enterprise-wide transformation.
• Strong budget development and forecasting skills, including operational budgeting, cost management, variance analysis, and financial reporting.
• High-level performance in vendor management and contract negotiations.
• Strong organizational and analytical capabilities.
• Proficiency in CMMS platforms, BI/analytics tools, and Microsoft Office applications.
• Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

• Advanced degree such as an MBA, MS in Engineering, or a related field.
• Experience managing global service delivery.

Responsibilities

• Lead strategic and tactical delivery, client satisfaction, and transformational initiatives across the Americas facilities management portfolio.
• Analyze portfolio-wide performance data, identify optimization opportunities, and present data-informed strategies and recommendations.
• Oversee financial planning, operational budgeting, forecasting, cost optimization, variance analysis, savings targets, and financial reporting.
• Build relationships with client stakeholders at all organizational levels and serve as the primary escalation point for complex operational challenges.
• Lead governance reviews and strategic planning sessions, presenting portfolio analytics, benchmarking insights, and recommendations.
• Develop talent and succession plans, recruit and retain strong employees, and foster a culture of excellence, ownership, and empowerment.
• Lead change initiatives and portfolio transformation programs, embedding standardized practices and providing employees with training and resources.
• Coordinate integration across JLL services and lead One Team collaboration with client Workplace teams and landlords.
• Manage vendor and service-provider relationships, negotiate contracts, and ensure quality service delivery.
• Establish enterprise-wide standards and QA/QC processes to support consistent delivery, scalability, and continuous improvement.
• Conduct regular site visits and assessments to engage with facility operations and ensure compliance with contracts, regulations, and client expectations.
• Drive contractual requirements and account goals, including work order management metrics and CPI/KPI targets, while maintaining client satisfaction.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and benefits that prioritize mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior