Senior IFM Director, Americas

JLL•New York, NY

5d•$200,000 - $230,000•Onsite

About The Position

JLL is hiring a Senior IFM Director to lead strategic and operational delivery of facilities management services for a financial services client across an Americas real estate portfolio. Based onsite in Midtown Manhattan, the role includes approximately 15–20% travel. The director will provide transformational leadership, foster an ownership-minded culture, develop and empower the team, manage substantial budgets, and act as a trusted advisor to client stakeholders. The role oversees portfolio performance, client satisfaction, financial planning, cost optimization, and delivery of contractual and account goals. It includes building strong client relationships, leading governance reviews and strategic planning, developing talent and succession plans, and embedding standardized practices and continuous improvement across the portfolio. The director also coordinates JLL services under a unified OneJLL approach, collaborates with the client’s Workplace teams and landlords, manages vendors and contracts, and ensures compliance with contractual, regulatory, and client requirements.

Requirements

Bachelor’s degree in Facilities Management, Engineering, Business Administration, or a related field.
At least 10 years of strategic and tactical IFM multi-regional portfolio experience for financial services or technology-focused clients.
Advanced knowledge of commercial real estate facility management methodologies, building systems, maintenance processes, and regulatory requirements.
Demonstrated success in transformational leadership, establishing standardized processes, aligning resources, and creating governance frameworks across portfolio operations.
Demonstrated success recruiting, developing, and retaining talent, creating development plans, and fostering an empowering culture.
Executive presence and exceptional communication skills, with the ability to build trust-based relationships across stakeholder levels.
Proven ability to influence stakeholders and drive enterprise-wide transformation.
Strong budget development and forecasting skills, including operational budgeting, cost management, variance analysis, and financial reporting.
High-level performance in vendor management and contract negotiations.
Strong organizational and analytical capabilities.
Proficiency in CMMS platforms, business intelligence and analytics tools, and Microsoft Office applications.
Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

Advanced degree such as an MBA, MS in Engineering, or a related field.
Experience managing global service delivery.

Responsibilities

Lead strategic and tactical service delivery, client satisfaction, and transformational initiatives across the Americas facilities management portfolio.
Analyze portfolio performance data, identify optimization opportunities, and present data-driven strategies informed by industry trends.
Oversee operational budgeting, financial planning, forecasting, cost optimization, variance analysis, savings targets, and transparent financial reporting.
Build relationships with client stakeholders at all organizational levels and serve as the primary escalation point for complex operational challenges.
Lead governance business reviews and strategic planning sessions, presenting portfolio analytics, benchmarks, and recommendations.
Create development and succession plans, strengthen the talent pipeline, and foster a culture of excellence, ownership, and empowerment.
Lead change and portfolio transformation initiatives, embedding standardized practices and providing teams with training and resources.
Coordinate JLL services through a unified OneJLL approach and lead collaboration with the client’s Workplace teams and landlords.
Build relationships with vendors and service providers, negotiate contracts, and ensure quality service delivery.
Establish portfolio-wide standards and QA/QC processes to support consistent delivery, scalability, and continuous improvement.
Conduct site visits and assessments, engage with facility operations, and ensure compliance with contractual requirements, regulatory standards, and client expectations.
Drive contractual requirements and account goals, including work order management metrics and CPI/KPI targets, while maintaining high client satisfaction.