SENIOR HUMAN SERVICES SUPERVISOR ISRS YOUTH CASE MANAGEMENT AND SUPPORTIVE SERVICES

La Crosse County • La Crosse, WI

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About The Position

La Crosse County is seeking a mission-driven Senior Human Services Program Supervisor for its Integrated Support & Recovery Services (ISRS) Division. The role provides operational and administrative oversight across children’s service programs, including the Children’s Long-Term Support Waiver (CLTSW), Comprehensive Community Services (CCS), the Children’s Community Options Program (CCOP), and Birth to 3 Services, with a specialized focus on CLTSW policy, operations, and compliance.

The Supervisor translates State and Federal CLTSW policy into operational practice; manages enrollment through ForwardHealth; oversees intake, compliance timelines, and data systems; and supports reporting, quality assurance, and regulatory requirements. The position directly supervises social workers and a mental health professional, providing practice guidance and supporting a collaborative, high-performing team. It also troubleshoots functional and data-related issues between Avatar, the electronic health record system, and other County or State information systems.

The Supervisor leads operational meetings, coordinates program priorities, facilitates decisions with internal teams, external providers, and State or consortium partners, and collaborates with co-supervisors to assign duties and provide backup coverage. The role provides routine and ad hoc reports to Management. It also calls for grounding in person-centered planning, trauma-responsive approaches, recovery-oriented models, and developmental perspectives to support consistent service quality across program areas.

The position requires ongoing development of professional and supervisory skills. Work is primarily in an office environment, with travel as required for meetings and program responsibilities. Nights, weekends, or work during community emergencies or disasters may be required.

Requirements

• Master’s degree in Social Work or a related field from an accredited college or university and two years of recent related experience; alternatively, a bachelor’s degree and five years of experience.
• Two years of leadership experience, such as supervising staff, leading teams, serving as a lead worker, or coordinating program operations.
• Ability to interpret and operationalize State and Federal CLTSW requirements, with working knowledge of CCS, CCOP, and Birth to 3; translate policy into compliant workflows, authorizations, enrollment processes, and timely compliance activity.
• Ability to distinguish State, Federal, and program rules from individual client needs.
• Critical thinking and sound judgment in ambiguous situations.
• Clear, concise written and oral communication, including the ability to explain program standards and expectations.
• Ability to collaborate with internal and external partners and lead teams through change in a clear, consistent, transparent, and aligned manner.
• Open-mindedness and adaptability to changing perspectives and approaches in response to the needs of individuals served.
• Effective conflict management skills.
• Ability to promote a growth mindset and hold staff and systems accountable while maintaining relationships.
• Ability to model and support resourcefulness, independence, ownership, and initiative.
• Ability to use data to analyze and evaluate program budgets, outcomes, and performance trends.
• Attention to detail and ability to operationalize processes that accurately support reporting, billing, and compliance.
• Valid driver’s license.
• Successful completion of a background check under the Wisconsin Caregivers Law.

Nice To Haves

• Experience supporting or overseeing compliance, service authorization processes, data tracking, or program workflows in human services, or administrative experience with Home & Community Based Waiver Programs.
• Demonstrated experience with electronic health record systems or similar platforms, including troubleshooting workflow or data issues.
• Advanced experience translating State and Federal policy into operational practice, including enrollment systems, waitlist management, and compliance monitoring.
• Experience in a county or state human services system, or another structured environment requiring adherence to regulatory, fiscal, and reporting requirements.

Responsibilities

• Hire, onboard, train, and supervise social work and case management staff, setting clear expectations and ensuring consistent application of program policies and procedures.
• Provide reflective supervision, case consultation, and structured performance feedback.
• Set and reinforce documentation expectations aligned with Medicaid, CLTSW, and agency requirements.
• Monitor staff productivity, workloads, benchmarks, and performance indicators; guide staff in prioritizing work and managing complex cases.
• Lead staff through policy, procedural, and operational changes and foster a supportive, accountable, collaborative team culture.
• Direct and coordinate daily operations of assigned programs to ensure compliant workflows and continuity of services.
• Interpret and apply State and Federal statutes, DHS rules, Medicaid policy manuals, and contractual requirements.
• Manage referrals, eligibility determinations, waitlists, and service authorizations to meet timelines and support equitable access.
• Conduct compliance reviews, service record audits, and data accuracy checks; develop corrective action plans.
• Develop and update program policies, procedures, SOPs, and workflows in response to regulatory changes or organizational needs.
• Oversee program data, reporting, billing requirements, and performance indicators.
• Provide budget input, monitor expenditures, and participate in strategic planning and resource allocation.
• Coordinate state-contracted services, including mediation related to service issues, rate alignment, and service category accuracy; ensure internal authorization workflows are aligned.
• Collaborate with internal units, external agencies, State DHS, and other partners to implement programs and resolve operational issues.
• Maintain and communicate the long-term vision of Integrated Support & Recovery Services to staff, consumers, and the public.
• Troubleshoot functional and data-related issues between Avatar and other County or State information systems.
• Lead operational meetings, develop agendas, coordinate priorities, facilitate decisions, and provide operational reports to Management.
• Maintain courteous, cooperative, and respectful relationships with clients, the public, employees, supervisors, and public officials.
• Travel as required using a personal or rental vehicle for meetings and program responsibilities.
• Perform other duties as assigned or required.

Benefits

• Wisconsin Retirement System (WRS) pension program.
• Countywide insurance plans and access to local no-cost care options for everyday health needs.
• Dedicated vacation and sick time banks, accrued starting on the first day.
• Ability to bank up to twice the annual vacation accrual.
• Ability to build up to 150 sick days as a full-time employee.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior